Strategic Account Manager, Venture Capital

<div class="content-intro"><h2>The Company You’ll Join</h2> <p>Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.</p> <p>Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.</p> <p>Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital. </p> <p>For more information about our offices and culture, check out our <a href="https://carta.com/careers/">Carta careers page</a>.</p></div><h2><strong>The Problems You'll Solve</strong></h2> <p>At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Strategic Account Manager, Venture Capital you’ll work to: </p> <ul> <li>Build and maintain strong executive relationships with strategic accounts across executive stakeholders (CFO, GPs, Head of Finance) through regular in-person meetings, quarterly business reviews, and strategic account planning and relationship management </li> <li>Own the full account narrative, strategy and execution - ensuring clarity on customer goals, value delivered, risks and opportunities - leveraging regular Book of Business (BoB) reviews to drive internal leadership on customer outcomes and cross-functional alignment between Product, Delivery, and Growth teams</li> <li>Actively manage customer health by monitoring sentiment and risk signals, proactively developing Get-to-Green (GTG) plans, and driving early intervention to minimize churn and improve overall customer experience</li> <li>Identify, qualify, and document growth opportunities contributing to net dollar retention (NDR) growth and partner with growth teams on overall expansion strategy</li> <li>Partner closely with Product teams to drive rollout strategy, adoption initiatives, and feedback loop and align continuously on customer requirements and product roadmap by being a strong voice of the customer</li> <li>Align with Delivery teams on operational excellence, delivery challenges, and continuous process improvements to bring best practices to customers</li> <li>Develop strong customer references by actively collecting sentiment, problem solving, and creating product and services value for customers</li> <li>Bring thought-leadership and independent problem solving skills to the AM function. You’ll play a key role in the evolution of our Account Management playbook as we continue scaling in 2026 and beyond</li> </ul> <h2><strong>The Team You'll Work With</strong></h2> <p>We’re looking for an exceptional Strategic Account Manager to own and manage a portfolio of our enterprise customers. This includes maximizing the value customers receive from Carta products, building strong relationships across stakeholder levels—including at the executive level—and successfully managing customers through adoption, growth, and renewal phases.</p> <p>As a Strategic Account Manager, you will play a critical business role at Carta. You will work with your customers to understand their business plans and build long-term strategic adoption roadmap ... (truncated, view full listing at source)