Customer Activation Manager | Mid-Market

About RampAt Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleCustomer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of the team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth.What You’ll DoEnsure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practicesDrive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiativeWork with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as neededBecome an expert in the full range of integration and configuration options for Ramp’s suite of productsPartner closely with the product team to ensure customer feedback is reviewed and prioritizedBalance priorities and multiple tasks supporting implementation, follow-up, and proactive outreachWhat You'll NeedMinimum 5 years of experience in sales, customer success, or product operations experience in a B2B organizationExceptional project management and time management skillsExcellent verbal and written communication skillsExperience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as neededDesire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectivelyProven track record of exceeding quota and/or outperforming key target metricsAbility to anticipate customers’ needs and position product solutions accordinglyHigh adaptability and ability to thrive in a fast paced environmentNice to HavesBachelor’s degree from an accredited universityExperience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience with financial services salesExperience at a high-growth startupFor candidates located in NYC or SF, the pay range for this role is $128,000 - $176,000. For candidates located in all other locations, the pay range for this role is $115,000- $158,300.Benefits (for U.S.-based full-time employees)100% medica ... (truncated, view full listing at source)