Global Operations Associate

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Location: Remote and/or a possible short-term relocation to Hamburg (business dependent) in the first 4-6 months, after which permanent relocation to Warsaw. The Opportunity: We’re looking for a highly capable Operations Associate, to join the European Operations team and support the expansion of Flexport into Poland. Spend the first 4-6 months embedded in our DACH HQ in Hamburg to master the Flexport operating processes, systems and software and support our growth in Poland by driving operational quality and best in class customer service. The role of the Operations team is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. The Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology team to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our logistics services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution. As a Operations Associate you will be responsible for setting-up and executing the end-to-end movement of shipments within a regional network. On a day-to-day basis you will coordinate multimodal supply chain operations within your region. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. This role is ideal for an individual with a strong problem solving mindset, customer obsession, and together with deep operational knowledge of the Polish freight market, is not afraid to take on a challenge. It’s an exciting opportunity to contribute to company growth and deliver on our mission to make global trade easy for everyone. You will: Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points. You will also support the manager in guiding the team to improve and deliver great performance, including data quality a ... (truncated, view full listing at source)