Customer Transformation Advisor

<div class="content-intro"><p>We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?</p></div><p><strong>The Role:</strong></p> <p>As a CTA you will serve as a strategic advisor with Industry - Technology- Consultative - Practitioner experience as a former ETO, CxO, CIO GPO, CTA, and/or GBS leader with real hands-on experience and knowledge of enterprise transformations. Primary outcomes and performance will be measured by Industry portfolio ARR growth, profitability and improved renewal rates.</p> <p>This role is pivotal in driving transformation process excellence, strategy execution, and value realization across customer engagements. You will help shape and orchestrate helping customers by leveraging an Customer Engagement Model with an integrated Strategy Value Framework, Center of Excellence (CoE), and operationalize a Continuous Improvement Process Operating Model. Partnering closely with the Account Team including Account Executives, Value Engineers, Service Consultants, and Global/Regional System Integrators. You will ensure Celonis capabilities are embedded into the customer’s strategic roadmap to deliver measurable business outcomes and value realization.</p> <p><strong>The work you’ll do:</strong></p> <p>Key Customer Engagement Responsibilities:</p> <ul> <li>Align with SVP Global Customer Transformation EVP of Value Engineering Leadership vision to develop build the Customer Engagement Model muscle of the organization to serve customers</li> <li>Drive adoption of Celonis’ Industry Strategy Value Framework and industry-specific transformation blueprints</li> <li>Provide thought leadership around Process Intelligence, Execution Management, and AI-driven business outcomes</li> <li>Work in lockstep with Value Engineers, Service Consultants, GSI/RSIs to translate business strategy into executable enterprise value-driven roadmaps and act like a Client Partner/CAL</li> <li>Oversee and assist Account Team in the setup and execution of Centers of Excellence (CoE) within key customer accounts</li> <li>Define, engage and implement a Continuous Improvement Process Operating Rhythm (weekly, monthly, quarterly reviews) leveraging Celonis Control Towers and KPI dashboards focused on lead/lag metrics, root-cause analysis, and outcome-based transformations with a lean into the red mindset for customer engagements</li> <li>Serve as account sponsor in strategic customer engagements for enterprise transformation delivery scalability</li> <li>Lead and Manage the EMEA EBC staff team to align with EMEA executive team goals and customer outcomes</li> <li>Support client teams through Quarterly Business Reviews to ensure alignment with Customer Success into account growth plans</li> <li>Collaboration Stakeholder Management and act as a strategic connector across Celonis functions – Sales, VE, Services, Product, and Partners and be assigned Executive Sponsor responsibilities.</li> <li>Build strong trusted relationships at C-Suite levels and executive alignment through joint strategic planning sessions with customers</li> </ul> <p>Key Leadership Management Role Responsibilities:</p> <ul> <li>Support the Industry portfolio of PL business</li> <li>Work with the CEM advisory team to develop methodologies, playbooks, training and enablement of Account Teams</li> <li>Participate in the EMEA EBC staff to improve Customer engagement insertion into C-Suite relationships</li> <li>Enable advisors to deliver transformation leadership within their respective industries, aligning best practices with customer value paths</li> <li>Build Account Playbooks Strategic Account Plans to grow and retain customers to strengthen customer C-Suite relationships</li> <li>Setup governance models to track value realization, ... (truncated, view full listing at source)