Associate, Studio Experience (Part Time)

<p><strong>ABOUT THE ROLE</strong><br><br>Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience.</p> <p><strong>YOUR DAILY IMPACT AT PELOTON</strong></p> <ul> <li>Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio</li> <li>Appropriately address member feedback and queries in person,or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism</li> <li>Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues</li> <li>Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions</li> <li>Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists</li> <li>Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation</li> <li>Provide studio tours to members participating in live class experiences</li> <li>Create and prepare swag bags and assist with surprise delight moments</li> <li>Assist in post class meet greets; taking, uploading and sending photos to guests and members</li> <li>Celebrate member moments such as birthdays or milestones</li> <li>Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack</li> <li>Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.</li> <li>Working cohesively with other studio departments to ensure a streamlined production experience</li> <li>Maintain product knowledge and keep updated about the brand</li> <li>Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings</li> </ul> <p><strong>YOU BRING TO PELOTON</strong></p> <ul> <li>Must have experience in customer service/hospitality industry</li> <li>Preferably interested in health, fitness, and/or sports</li> <li>Must be reliable, professional, energetic, friendly, and computer literate</li> <li>Must be friendly and outgoing</li> <li>Ability to effectively communicate in person, via email, and via phone</li> <li>Must have a friendly and professional phone and email etiquette</li> <li>Must have excellent communication skills</li> <li>Able to prioritize and multi-task within a fast-paced environment</li> <li>Must be willing to initiate tasks and perform duties without direction</li> <li>Must have outstanding customer service and problem-solving skills</li> <li>Must have a positive, can-do mentality</li> <li>Ability to work in a fast-paced environment</li> <li>Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business</li> <li>Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday</li> </ul> <p><span style="color: rgb(255, 255, 255);">#LI-CG1</span><br><span style="color: rgb(255, 255, 255);">#LI-Onsite</span></p><div class="content-pay-transpare ... (truncated, view full listing at source)