Sr. Associate, Studio Experience

<p><strong>YOUR DAILY IMPACT AT PELOTON</strong></p> <ul> <li>Provide exceptional levels of customer service to members and guests</li> <li>Respond to any email or in person queries with a professional and friendly demeanor </li> <li>Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues</li> <li>Liaise with programming to assist with and communicate, class changes or cancellations, including refunds</li> <li>Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions</li> <li>Assist in post class meet greets; taking, uploading and sending photos to guests and members</li> <li>Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack</li> <li>Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.</li> <li>Act as a main point of reference for members who need additional or general assistance throughout the studio- be an expert in the studio and production experience</li> <li>Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation</li> <li>Manage the group booking process from start to finish, by working with the programming team to co-ordinate any community or member groups. This includes but is not limited to; finalising group admin fees, waivers, docusigns, and class enrollment ahead of general public release</li> <li>Assisting with corporate group booking arrangements</li> <li>Act as a group host for any community, member and corporate group bookings, being ever-present and available to help with questions and direction</li> <li>Serve as a confident public speaker and MC for on-site events, effectively leading presentations and managing members during events. You will act as the 'voice of the studio,' delivering clear communications and maintaining a structured, welcoming environment during high-traffic events ensuring a safe, high-energy, and premium experience for all attendees</li> <li>Provide behind the scenes tours for VIPS, prospective clients and key stakeholders, whilst supporting the wider studio team with member tours on member days</li> <li>Have the highest level of brand and product knowledge, along with full awareness of upcoming events, activations and promotions</li> <li>Help build surprise and delight moments for members and guests before, during, and post member visits with the help of fellow studio departments- including but not limited to birthday celebrations, milestones and anniversaries</li> <li>Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings</li> <li>Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement with leadership</li> <li>Be an integral part of the overall live studio experience</li> <li>Project management assignments and responsibilities</li> </ul> <p><strong>YOU BRING TO PELOTON</strong></p> <ul> <li>2+ years of work experience in the customer service/hospitality industry</li> <li>Concierge, health, fitness experience is a plus</li> <li>Must be reliable, professional, energetic, friendly, and computer literate</li> <li>Must be friendly and outgoing</li> <li>Ability to effectively communicate in person, via email, and via phone</li> <li>Must have a friendly and professional phone and email etiquette</li> <li>Must have excellent communication skills</li> <li>Able to prioritize and multi-task within a fast-paced environment</li> <li>Must be willing to initiate tasks and perform duties without direction</li> <li>Must have outstanding customer service and problem-solving skills</li> <li>Must have a positive, can-do mentality</li> <li>Abili ... (truncated, view full listing at source)