Senior Site Reliability Engineer II

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://instacart.careers/remote/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/source=gmailust=1651869232122000usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><h1>Overview</h1> <h2>About the Role</h2> <p>Join our team as a Senior Site Reliability Engineer II, where your expertise will play a crucial role in maintaining the backbone of our platform's operations. You'll take on challenges directly, ensuring optimal performance and growth while fostering a culture that prioritizes diligent and effective reliability practices. We're seeking someone eager to take ownership, skilled at addressing complex issues, and ready to explore innovative solutions to support the well-being of our teams and services.</p> <h2>About the Team</h2> <p>The Site Reliability Engineering (SRE) team combines software and systems engineering to design and manage large-scale, distributed, and fault-tolerant systems. This team is tasked with ensuring high reliability, optimal system performance, and continuous improvement for both Instacart's critical internal services and externally facing systems.</p> <p>SRE focuses on optimizing existing systems, building robust infrastructure, and automating processes to minimize manual effort. Joining the SRE team means facing unique scaling challenges while leveraging expertise in coding, algorithms, complexity analysis, and large-scale system design.</p> <p>The team thrives within a culture of intellectual curiosity, problem-solving, and collaboration. With members from diverse backgrounds and experiences, SRE fosters a supportive and risk-tolerant environment where individuals are encouraged to think big, take on impactful projects, and grow with mentorship and guidance.</p> <h2>About the Job</h2> <ul> <li>Develop scalable infrastructure strategies to ensure high availability, that align infrastructure planning with product roadmaps, and optimize cost, risk and performance with cloud providers. </li> <li>Establish and lead incident management protocols and response plans to coordinate rapid responses, investigate root causes, prevent recurrence, and collaborate with security teams to test response readiness and address security risks. </li> <li>Continuously monitor performance metrics and trends to proactively identify reliability risks. Regularly refine SLOs, SLIs, and Error Budgets to align with evolving standards and leverage data insights to propose improvement plans and suggest architectural updates to enhance system reliability.</li> <li>Oversee regular system evaluations to pinpoint and refine process shortcomings and lead cross-functional projects that promote system optimization and minimize technical debt. Collaborate with pro ... (truncated, view full listing at source)