People Ops Specialist

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span style="font-weight: 400;">We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> </div></div><p><strong>Locations Available: </strong>Lisbon, Portugal</p> <p> </p> <p><strong>What you'll do</strong></p> <p>Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate, detail-oriented, tech-savvy, motivated People Operations Specialist to join our People Ops team within our EMEA region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth, positive, and seamless. You won't just be managing data; you’ll be a champion of the employee experience resolving inquiries with empathy, optimizing our workflows through automation, and ensuring our people systems run like a well-oiled machine as we scale globally. Along the way you’ll have the opportunity to help with the implementation of automated solutions that transform how we manage our People data and programs. If this sounds exciting to you, and you’re ready to roll up your sleeves in a fast-paced, dynamic environment with a growing, global company, we’d love to hear from you. </p> <p> </p> <h3><strong>Key Responsibilities</strong></h3> <ul> <li><strong>Champion the Employee Lifecycle:</strong> Take ownership of end-to-end processes including onboarding, internal transfers, organisation changes/compensations changes and offboarding, generate/review and update accurate, country-specific employment letters using existing templates. Collaborate with subject matter experts (HR and Legal) ensuring any updated contracts and HR documentation are replaced and reuploaded for the EMEA region. </li> <li><strong>Architect of Process Documentation:</strong> Create, maintain, and regularly amend Standard Operating Procedures (SOPs) for all Ops-related processes. You will ensure our internal knowledge base is the "single source of truth" for the team, making complex workflows easy to follow.</li> <li><strong>HR-to-Payroll Ownership:</strong> Manage the preparation and submission of accurate payroll data. You will act as the trusted bridge between People and Payroll, ensuring data integrity across different geographies.</li> <li><strong>Systems Super-User:</strong> Maintain and optimize our tech stack. You will be responsible for ensuring clean, reliable data within Workday ensuring all changes are processed in a timely manner to adhere to the payroll/business cut- off and managing our recruitment-to-onboarding flow via Greenhouse.</li> <li><strong>Subject Matter Expertise:</strong> Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLA’s. You’ll resolve issues relat ... (truncated, view full listing at source)