Technical Trainer (Based in Singapore / Sydney / Kuala Lumpur)

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span style="font-weight: 400;">We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> </div></div><p>Available Location: Singapore, Kuala Lumpur, Sydney</p> <p><strong>Overview</strong></p> <p>Do you thrive on empowering others through knowledge? Are you passionate about cutting-edge technology and eager to help a diverse audience master complex technical concepts?</p> <p>We are seeking a highly motivated and experienced Technical Trainer to join our Technical Enablement team, a key part of our Revenue Enablement organization. In this pivotal role, you will be instrumental in designing, developing, and delivering comprehensive technical training on our products, features, and underlying technology. Your primary focus will be to equip a wide range of critical stakeholders, including Pre-Sales (Solution Engineering), Post-Sales (Customer Success Managers/Engineers, Customer Support, and Professional Services), and Partners, with the technical expertise needed to excel in their roles and drive customer success and revenue growth.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Deliver comprehensive technical training on Cloudflare products, features, and underlying technology to a diverse audience, including Pre-Sales (Solution Engineering), Post-Sales (Customer Success Managers/Engineers, Customer Support, and Professional Services), and Partners.</li> <li>Lead and evolve the technical bootcamp instructor-led training for new hires, ensuring a strong foundational understanding of our products and technologies.</li> <li>Architect and oversee the development of engaging technical enablement content for internal and external audiences, such as service delivery partners, developers, and customers, ensuring alignment with product roadmaps and business objectives.</li> <li>Create a variety of technical learning assets, including knowledge articles, hands-on demos, interactive tutorials, self-guided labs, e-learnings, virtual classrooms, and robust skill assessments.</li> <li>Develop and maintain product testing/training lab environments, including apps, websites, servers, and tools, to provide realistic and effective learning experiences.</li> <li>Serve as a subject matter expert within a specific Cloudflare Product area (e.g., Application Services, Cloudflare One, Network Services, or Developer Platform), staying current with product updates and industry trends.</li> <li>Support go-to-market initiatives by ensuring technical readiness for new product releases, collaborating closely with Product Management and Engineering teams.</li> <li>Collaborate cross-functionally with Product, Engineering, Sales, and Customer Experience stakeholders to develop scalable training solutions that enha ... (truncated, view full listing at source)