Commercial BDR Manager

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p><strong>Job Summary:</strong></p> <p>The Commercial Business Development Manager recruits, trains, develops and supports new and existing BDRs and Growth Specialists to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis.</p> <p><strong>Supervisory Responsibilities:</strong></p> <ul> <li>Recruits, interviews, hires, and trains new staff.</li> <li>Meet 1:1 with direct reports to provide coaching and give feedback.</li> <li>Educating team on e-commerce best practices, demoing the platform, removing barriers for them to activate new customers.</li> <li>Provides constructive and timely performance evaluations. </li> <li>Handles discipline and termination of employees in accordance with company policy.</li> <li>Performs other related duties as assigned.</li> </ul> <p> </p> <p><strong>Duties/Responsibilities:</strong></p> <ul> <li>Ensures specific business goals on a weekly, monthly, quarterly and annual basis.</li> <li>Works cross functionally with teams outside of Sales, especially Marketing.</li> <li>Defines pipeline goals.</li> <li>Provides sales coaching to BDRs and/or Growth Specialists.</li> <li>Monitors e-commerce market.</li> <li>Assists with refining processes. </li> <li>Implements feedback from other departments or external customers.</li> <li>Drives system and process efforts in generating and closing new business.</li> <li>Performs other related duties as assigned.</li> </ul> <p> </p> <p><strong>Required Skills/Abilities:</strong></p> <ul> <li>Excellent verbal and written communication skills.</li> <li>Excellent interpersonal and customer service skills.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Excellent time management skills with a proven ability to meet deadlines.</li> <li>Strong supervisory and leadership skills.</li> <li>Passion for training and development.</li> <li>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li> </ul> <p> </p> <p><strong>Education and Experience:</strong></p> <ul> <li>2+ years of Business Development and/or Account Executive experience - experience in high-transaction sales preferred.</li> <li>Proven track record of being a consistent top sales performer - experience in the MarTech space a plus.</li> <li>1+ years of team lead and/or management experience, a plus. </li> <li>High school diploma or equivalent work experience, a Bachelor’s degree or above a plus.</li> </ul> <p> </p> <p><strong>Physical Requirements:</strong></p> <ul> <li>Prolonged periods of sitting at a desk and working on a computer.</li> </ul> <p>#LI-HYBRID</p> <p>#LI-BAILEY</p> <p><em>Please note that job responsibilities may change from time to time. Your team lead will be the most up ... (truncated, view full listing at source)