Customer Education Program Manager

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>The Customer Education (CUED) Program Manager supports the systems that power Klaviyo Academy, including the LMS, the credentials platform, and the data and reporting tools used across the Academy ecosystem.</p> <p>This role works closely with senior Academy leadership and the Academy Program Manager to help turn strategy into clear, day-to-day execution. The focus is on keeping systems running smoothly, coordinating work across teams, and ensuring plans are implemented clearly and consistently.</p> <p>A key part of the role is acting as a bridge between stakeholder teams and technical teams. This person helps translate learning and program needs into clear technical requirements, and then helps stakeholders understand what execution will look like, what tradeoffs exist, and how timelines and system constraints shape delivery.</p> <p>This role is well suited for someone who enjoys working behind the scenes to keep platforms healthy, projects moving, and teams aligned, while building deeper ownership and technical context over time.</p> <h2><strong>How You Will Make a Difference</strong></h2> <h3><strong>Academy Systems Stewardship</strong></h3> <ul> <li>Serve as the day to day owner and subject matter expert for designated Academy platforms and integrations</li> <li>Ensure workflows across Skilljar, Accredible, Salesforce, Snowflake, and Tableau are stable, documented, and scalable.</li> <li>Act as the first point of contact for platform questions, issues, and improvements within owned areas of the stack.</li> </ul> <h3><strong>Technical Enablement and Execution</strong></h3> <ul> <li>Partner with CUED leadership to execute the Academy systems roadmap,</li> <li>Translate roadmap initiatives, program needs, and stakeholder requirements into clear plans and projects</li> <li>Recommend platform enhancements, process improvements, and technical patterns that improve reliability, scalability, and usability.</li> <li>Support technical projects such as integrations, migrations, and tooling updates by coordinating across Systems, BI, and vendor teams.</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li> </ul> <h3><strong>Operational Strategy and Platform Operations</strong></h3> <ul> <li>Own the operational setup and ongoing maintenance of assigned Academy systems.</li> <li>Design and maintain processes that reduce manual effort, improve data accuracy, and support long term scale.</li> <li>Manage testing, rollout, and documentation for system changes to ensure minimal learner and stakeholder disruption.</li> <li>Collaborate with vendors to troubleshoot issues, resolve limitations, and inform future improvements.</li> </ul> <h3><strong>Data, Reporting, and Continuous Improvement</strong></h3> <ul> <li>Own the implementation and upkeep of Academy reporting requirements in partnership with BI/Systems teams.</li> <li>Ensure data accuracy, consistency, and usability across reporting tools and dashboards.</li> < ... (truncated, view full listing at source)