Director, Engineering Operations & Strategy

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>At Klaviyo, the Office of the CTO translates technology strategy into execution at scale. This is a unique role—and we won’t sugarcoat it: the challenges are significant. The reward? Deep ownership, measurable impact, and growth that’s anything but ordinary. If you’re motivated by solving hard problems and working directly with the CTO to build what lasts, this role is for you.</p> <p>You will be the CTO’s <strong>force multiplier</strong>. You’ll run the engineering operating cadence, drive strategic planning and resource allocation, and partner on mission‑critical programs across platform, data, product, and security. In high‑stakes moments, you will bring crisp judgment, structured thinking, and an executive narrative that moves decisions forward. You’ll model Klaviyo’s values—<strong>Drivers wanted, Move fast, no shortcuts, Be meticulous in your craft, Win together</strong>—and keep AI at the center of how work gets done.</p> <p>What success looks like in the first 6–12 months? A predictable CTO operating system that clarifies priorities and accelerates decisions within engineering and with partner functions; visible progress on key technical projects and programs, and strong relationships at all levels of the organization.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li><strong>Be an extension of the CTO </strong>— Prep materials and briefings for key decisions and forums; act as proxy in select engagements with clear guardrails.</li> <li><strong>Operationalize CTO priorities</strong> — Translate strategic initiatives into execution by coordinating multi-quarter, cross-functional efforts focused on reliability, productivity, data quality, and cost efficiency, ensuring teams are aligned and accountable for measurable impact.</li> <li><strong>Proactively surface and solve problems </strong>— Create clarity from ambiguity; identify risks early; propose structured options and trade‑offs; keep work moving with urgency. Be a clarity creator.</li> <li><strong>Run the operating cadence </strong>— Drive annual/quarterly planning and OKRs along with Product Ops and Business Ops, planning for Engineering and technical initiatives, weekly staff, technical reviews, and follow‑through; publish crisp inputs/outputs and “what’s decided” artifacts.</li> <li><strong>Translate roadmaps into resource plans</strong> — Partner with Recruiting, Finance, People, and Engineering Leadership to own capacity planning end-to-end. Forecast and reconcile headcount against technical roadmap and budget; and assist in translating approved plans into role charters and structured hiring. </li> <li><strong>Craft internal and external narratives</strong> — Build Board/SLT updates, All‑Hands content, and executive briefs that translate technical choices into customer and business impact.</li> <li><strong>Institutionalize operational excellence</strong> — Make incident/postmortem, risk, and dependency mechanisms visible and durable; raise accountability, ownership, intensity, and impact across RD.</l ... (truncated, view full listing at source)