Engineering Manager, Flow Insights & Management

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>Location: Boston Hybrid (3 days/week in office)</p> <h2><strong>Why You Should Join the Flows Insights Management Team</strong></h2> <p>The Flows Insights Management team is building the foundation for how Klaviyo customers create, manage, and configure their Klaviyo-powered automations. This team also owns the reporting experiences that allow our customers to understand the performance and impact of their Flows. By joining the Flows IM team, you will have the opportunity to have a direct impact on over 170,000 brands that use Klaviyo every day to engage with their customers.</p> <p>As the Engineering Manager for the Flows Insights Management team, you will lead a group of fullstack engineers and collaborate with other engineering teams to build and evolve Klaviyo’s Flows product as our customer’s needs evolve.</p> <p>You will be responsible for guiding execution on major new Flows features, including additional sending channels, intelligent personalizations, technical evolution, and scalability. This role blends technical leadership, architectural direction, and people management. </p> <p>As the Engineering Manager of one of our flagship products, this role requires excellent communication and collaboration skills. You will work closely with product managers, product designers, support, and many other engineering teams to extend and drive evolution of the Flows product.</p> <h2><strong>How You Will Make a Difference</strong></h2> <ul> <li>Lead a team of engineers delivering fullstack, customer-facing features used across Klaviyo’s Flows product offering</li> <li>Set technical direction for multi-channel Flows (e.g., email, SMS, push), including intelligent personalization and future channel expansion</li> <li>Own end-to-end execution: scope initiatives, break down work, align dependencies, and deliver high-quality releases on predictable timelines</li> <li>Drive architectural decisions that prioritize scalability, reliability, and maintainability across services, data models, and shared component systems</li> <li>Partner closely with Product and Design to translate vision into intuitive, performant user experiences</li> <li>Grow and mentor engineers, fostering a high-performance and inclusive team culture</li> <li>Collaborate across Klaviyo to align roadmaps and ship cohesive, customer-delighting solutions</li> <li>Contribute hands-on via design docs, code reviews, and technical spikes to de-risk complex bets and model engineering excellence</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>8+ years of software engineering experience with strong frontend and backend skills</li> <li>5+ years of engineering management experience, ideally managing fullstack teams.</li> <li>Familiarity with frontend technologies like React, TypeScript, and state management tools such as Redux</li> <li>Comfortable contributing to backend systems using Python and Django, FastAPI (or equivalent)</li> <li>Skilled in system design, reusable component architecture, and scalable frontend pl ... (truncated, view full listing at source)