Lead Product Manager, Developer Experience

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p><span style="font-size: 12pt;">Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we’re looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you’ll treat developers as your customers — making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products.</span></p> <p><span style="font-size: 12pt;">In this role, you’ll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. <strong>Please note this is a hybrid role and requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. </strong></span></p> <h2><span style="font-size: 12pt;"><strong>What You’ll Do:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Set the Vision</strong>: Define the product strategy for Klaviyo’s developer environment, aligning to our <em>Need for Speed</em> program — targeting massive improvements in engineering velocity, developer experience, and quality.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Make Developers Your Customers</strong>: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Accelerate with AI</strong>: Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Deliver Measurable Outcomes</strong>: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Champion Quality Safety</strong>: Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Scale for the Future</strong>: Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Be Data-Driven</strong>: Establish instrumentation, run surveys, and analyze metrics to ... (truncated, view full listing at source)