Lead Product Manager, Product Operations

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>As a Lead Product Operations Manager at Klaviyo, you'll be an essential player in shaping the future of Klaviyo through innovative product lifecycle tools, particularly through leveraging AI technologies. Your hands-on leadership and collaborative spirit will deeply connect you to our RD teammates, empowering them through efficient operational solutions that unlock Klaviyo's potential as a world-class, AI-first RD organization. <strong>Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. </strong></p> <p><strong>How you’ll make a difference:</strong></p> <ul> <li><strong>Hands-on Operational Leadership: </strong>Directly manage, optimize, and execute operational solutions and tools essential to our RD teams, from strategic planning through to execution and delivery, emphasizing hands-on implementation and iteration.</li> <li><strong>Design Lightweight, AI-First Processes: </strong>Create and champion innovative, AI-driven processes and operational models that are lightweight, intuitive, and designed to avoid bureaucracy, significantly increasing velocity and maximizing business impact.</li> <li><strong>Drive Transparency and Alignment: </strong>Collaborate closely with Product, Engineering, Design, Analytics and Klaviyo’s broader Go-To-Market teams to maintain clear prioritization, visibility on roadmaps, and aligned execution of key initiatives and OKRs.</li> <li><strong>Establish a Single View of Progress: </strong>Actively manage and maintain real-time product roadmaps, dashboards, KPIs, and reports, becoming the operational heartbeat that informs decisions, tracks progress, and identifies trade-offs.</li> <li><strong>Enable High-Quality Delivery: </strong>Lead practical initiatives to enhance product quality, accelerate PDLC velocity, and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts.</li> <li><strong>Empathy-Driven Collaboration: </strong>Embed deeply within our RD organization, bringing empathy and understanding to operational decisions and processes, and fostering a culture where operational practices directly support team success and wellbeing.</li> <li><strong>AI-Driven Technical Enablement: </strong>Champion and implement AI-first solutions and tools, empowering the Product teams with technologies that streamline processes, enhance product usage insights, and significantly boost team productivity and effectiveness.</li> <li><strong>Customer-Centric Execution: </strong>Hands-on management of feedback loops in collaboration with Customer Experience, Sales, and Marketing, ensuring operational decisions and prioritizations reflect customer needs and insights.</li> <li><strong>Operational Data Insights: </strong>Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks, productivity insights, and inform strategic decisions.</li> </ul> <p><strong>Who you are: </strong></p ... (truncated, view full listing at source)