Manager, Deliverability Strategy

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>The Manager, Deliverability Strategy ensures day-to-day operational excellence and individual contributor development within the deliverability function while maintaining alignment with Professional Services business objectives. This role focuses on people leadership, individual development, and consistent service delivery execution of strategic initiatives defined by the Global Head. You will serve as the primary people manager for individual contributors while ensuring effective execution of deliverability services that support Professional Services business objectives.</p> <p>This position emphasizes people development, performance management, and service delivery excellence while building team capabilities necessary for scaling within the broader Professional Services organization.</p> <h3> </h3> <h3><strong>How You Will Make A Difference:</strong></h3> <p><strong>People Leadership Individual Development</strong></p> <ul> <li>Provide comprehensive people management including regular coaching, performance feedback, and career development planning</li> <li>Conduct formal performance reviews and collaborate with Global Head on promotion recommendations and succession planning</li> <li>Lead onboarding programs for new team members, ensuring knowledge transfer, cultural integration, and rapid productivity</li> <li>Identify individual development needs and coordinate growth opportunities aligned with business requirements and career aspirations</li> <li>Foster collaborative team environment that promotes knowledge sharing, continuous learning, and professional growth</li> <li>Execute team development initiatives that align individual growth with Professional Services organizational objectives</li> </ul> <p><strong>Operational Excellence Service Delivery</strong></p> <ul> <li>Coordinate across distributed team structure and multiple timezones to ensure consistent service delivery and equitable workload distribution</li> <li>Optimize daily workflow allocation and capacity management to ensure consistent, high-quality service delivery</li> <li>Implement operational processes that guarantee service quality standards, response time commitments, and customer satisfaction</li> <li>Monitor team productivity and proactively address performance trends before they impact client satisfaction or business outcomes</li> <li>Coordinate with other teams and functions to ensure clear communication, effective project handoffs, and seamless service delivery</li> <li>Maintain documentation of processes, procedures, and best practices to support team knowledge management and organizational learning</li> <li>Monitor team budget adherence and communicate resource needs/risks to Global Head</li> <li>Ensure operational data accuracy across capacity tracking, forecasting systems, and KPI reporting to support informed decision-making</li> <li>Track team contribution to service delivery excellence, customer satisfaction metrics, and Professional Services objectives</li> <li>Transform workflows by putti ... (truncated, view full listing at source)