Manager, Security Trust & Compliance

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>At Klaviyo, we're on a mission to empower creators to own their destiny. Our AI-first B2C CRM platform empowers 176,000+ brands in 80+ countries to cultivate relationships with hundreds of millions of consumers. We love solving hard problems and look for people who specialize in certain areas while being passionate about building, owning, and scaling solutions end-to-end, overcoming any obstacle in their way. We are a team of ambitious, customer-obsessed peers who are insatiably curious and meticulous in our craft. We push each other to grow beyond our comfort zone, learn new things, and work hard to ensure each day is better than the last.</p> <p><strong>About this role</strong></p> <p>Within our Information Security department, the Security Trust Risk (STAR) group enables Klaviyos to take smart, disciplined risks while bolstering customer trust. To that end, within STAR, our Security Trust Compliance team drives the following programs:</p> <ul> <li>Compliance operations audits (for SOC 2, ISO 27001, ISO 27017, PCI, and SOX ITGCs)</li> <li>Continuous control monitoring</li> <li>Security policies standards</li> <li>Security education awareness</li> <li>Customer trust operations enablement (e.g. security questionnaires, customer calls, trust center administration, tech partner due diligence, etc.)</li> <li>Identity governance (e.g. user access reviews, just-in-time access workflows, just-enough-access audits/remediation)</li> <li>Privacy operations in partnership with Legal (e.g. data subject requests, records of processing activities, etc.)</li> </ul> <p>We’re seeking a highly motivated <strong>Manager of Security Trust Compliance </strong>to lead and support a talented team of GRC practitioners to drive the continuing evolution of these programs. You’ll partner closely with cross-functional teams, such as Engineering, Sales, Legal, IT, Security, Internal Audit, and more. Through all of this, you’ll help Klaviyo scale securely, sustainably deliver more value for our customers, and bolster their trust in us.</p> <p><strong>What you’ll be doing</strong></p> <ul> <li>Lead, support, and develop our Trust team, helping your team members with professional development, goal achievement, and partnering effectively across Klaviyo</li> <li>Partner with STAR team leadership to plan, oversee, and drive execution of our projects and operations to ensure timely delivery of high-quality business outcomes</li> <li>Define a compelling vision/strategy for our Trust programs to continuously improve the efficiency and effectiveness of how we drive governance, cultivate culture, uphold compliance, and bolster trust </li> <li>Continuously seek out and prioritize high-value opportunities for the Trust team to use AI and automation to streamline our processes and eliminate toil </li> <li>Drive cross-functional alignment between the CISO organization and partner teams to ensure Trust-related priorities are strongly aligned with department- and company-level goals/OKRs</li> </ul> <p><strong>We’d l ... (truncated, view full listing at source)