Senior Lead Program Manager, Technical Programs

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>Klaviyo started with the simple idea that businesses should own their own data and use it to create better, more personalized experiences for their customers. In this role you will be a dedicated leader for the long-term health, strategy, and continuous evolution of a critical, core technology platform supporting a key customer vertical. </p> <p><strong>You will:</strong></p> <ul> <li>Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work.</li> <li>Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness.</li> <li>Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability.</li> <li>Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries.</li> <li>Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership.</li> <li>Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building.</li> </ul> <p><strong>You Have:</strong></p> <ul> <li>10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech).</li> <li>Proven ability to successfully manage a perpetual program with a rolling roadmap</li> <li>Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs.</li> <li>Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet.</li> </ul><br><p>We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound">Covey Scout for Inbound</a> on April 3, 2025.</p><p>Please see the independent bias audit report covering our use of Covey <a href="https://getcovey.com/nyc-local-law-144" style="text-decoration:underline">here</a></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Massachusetts Applicants:<br></strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil li ... (truncated, view full listing at source)