Senior Manager, Partner Operations

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><h3><strong>About the Role</strong></h3> <p>Klaviyo is seeking a Senior Manager, Partner Operations to help drive the evolution of our global partner ecosystem—ensuring that our services, technology, and strategic alliances deliver measurable value to Klaviyo, our partners, and our customers. In this highly cross-functional role, you’ll serve as a key connector between strategy and execution—owning the operational infrastructure, analytics, and processes that support our agency, tech, and product partnerships.</p> <p>You’ll work hand-in-hand with partner leadership, marketing, sales, product, enablement, and GTM operations to help scale partner programs, define KPIs, streamline processes, and ensure operational excellence at every stage of the partner lifecycle. This role requires a strong mix of strategic thinking, data analysis, systems expertise, and hands-on execution.</p> <h3><strong>How You’ll Make an Impact</strong></h3> <h4><strong>Operational Excellence Systems</strong></h4> <ul> <li>Design and own scalable partner operations infrastructure, including onboarding, training, support, and co-selling workflows.</li> <li>Collaborate with CS Ops, Sales Ops, and Marketing Ops to integrate partner motions into our core GTM systems and reporting.</li> <li>Develop and manage partner tiering frameworks, benefits, and incentive models to support program scalability and partner satisfaction.</li> <li>Implement mechanisms to track partner program OKRs and support monthly/quarterly business reviews (MBRs/QBRs) with clear, data-driven reporting.</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li> </ul> <h4><strong>Insights, Analytics Planning</strong></h4> <ul> <li>Define and monitor key partner performance metrics, pipeline activity, and revenue contribution—turning insights into recommendations.</li> <li>Lead annual planning process for partnerships team–including headcount and quota planning, territory design and compensation planning</li> <li>Stay informed on industry trends, competitive dynamics, and best practices to ensure Klaviyo’s partner ecosystem remains best-in-class.</li> </ul> <h4><strong>Cross-Functional Collaboration</strong></h4> <ul> <li>Act as the connective tissue between Partnerships, Sales, Marketing, Customer Success, Product, and GTM Operatons—aligning priorities and facilitating seamless program execution.</li> <li>Support strategic initiatives such as new market entry, vertical expansion, and partner-led co-marketing campaigns.</li> <li>Partner with Enablement to ensure partners are trained and positioned to deliver value across the customer journey.</li> </ul> <h4><strong>Leadership Influence</strong></h4> <ul> <li>Mentor junior team members and serve as a thought partner to partner program leaders.</li> <li>Effectively communicate strategies, insights, and recommendations to stakeholders at all levels—including executive leadership.</li> <li>Bring a “builder” mindset to partner o ... (truncated, view full listing at source)