Product Owner, RevTech – Revenue Systems

<p>We’re looking for a Product Owner to join Asana’s Revenue Technology (RevTech) team—a key pillar within the Enterprise Technology function. RevTech supports Asana’s Go-To-Market (GTM) teams by managing the tools, technology, and data that drive growth and scale across Sales, Support, Renewals, Partnerships, and Customer Success.</p> <p>In this role, you’ll work closely with business stakeholders to ensure their systems and tools—including Salesforce Sales Cloud, Revenue Cloud (CPQ), Service Cloud, Experience Cloud (CX Portal), Clari, Outreach, and partner portals—are functioning effectively. You’ll help address business needs by triaging requests, investigating issues, and facilitating enhancements in partnership with cross-functional teams.</p> <p>This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.</p> <h4><strong>What you’ll </strong><strong>achieve:</strong></h4> <ul> <li>Own systems tooling needs for the business teams RevTech supports including Sales, Partnerships, Renewals, Customer Success, Professional Service and Customer Support with tools such as Salesforce Sales Cloud, Revenue Cloud (CPQ), PRM (Partner portal), Salesforce Service Cloud, Experience Cloud (CX Portal), Clari, Outreach, Pocus, Traction Complete etc..</li> <li>Review current ‘Run the Business’ requests — triage and prioritize. Troubleshoot and debug issues, identify possible fixes or workarounds, write SOQL/SOSL queries, and perform data loads. Implement permission and configuration changes in the system, perform Salesforce admin tasks, and provide guidance to foster a culture of continuous improvement and adaptability for Run requests</li> <li>Run grooming sessions with cross-functional stakeholders, ensure business partners are kept informed of progress, drive alignment on priorities, and write clear and actionable acceptance criteria to support development efforts.</li> <li>Move fast to get the business up and running when there is any system impact.</li> <li>Collaborate closely with business partners (Revenue, Field Teams, RevOps, FinOps, Enterprise Technology, RD) to address system issues and change requests promptly, ensuring scalable solutions.</li> <li>Work closely with the data integrations team to identify set up monitoring capabilities for the tool to proactively identify data errors inaccuracies, pipeline failures, and recommend automation where necessary.</li> <li>Build strong partnerships with pillar Product Owners and ensure documentation is updated for projects involving system redesigns or other significant changes.</li> </ul> <p><strong>About you:</strong></p> <ul> <li>5+ years of experience working in an environment supporting enterprise business systems.</li> <li>Ability to understand/read complex Salesforce logic Flows/Apex code. Salesforce Administrator experience and Certification are a Plus. </li> <li>Experience in Salesforce Force.com platform, Salesforce Sales Cloud, Salesforce CPQ, Salesforce Service Cloud, or similar tools. Technology experience with GainSight (or similar customer success solution), and IronClad (or similar CLM solutions) is a plus.</li> <li>Able to understand customer needs and translate them into product requirements. You have empathy for your customers, conduct user research, and have a deep understanding of the customer journey.</li> <li>Able to think strategically about your product and how it fits into the larger picture of your company's goals and objectives. This means understanding market trends, competitive landscape, and how your product can differentiate itself in the market.</li> <li> deep understanding of Agile Methodology practices, includin ... (truncated, view full listing at source)