Salesforce Product Owner

<p><span style="font-family: arial, helvetica, sans-serif;">We’re looking for an experienced Product Owner to join Asana’s Revenue Technology (RevTech) team. RevTech is a key pillar within Asana’s Enterprise Technology function that is focused on supporting the Go-To-Market strategy and execution through managing the tools, technology, and data initiatives to drive growth and scale. In this role, you will support Asana's Sales, Support, and Retention business processes, systems, and tools.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">The Enterprise Technology team supports insights with data and the technical systems that give our teams leverage to achieve their objectives. We work cross-functionally with Asana’s business teams to understand their goals and ensure they receive the data and technical support they need to flourish.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.</span></p> <h4><span style="font-family: arial, helvetica, sans-serif;"><strong>What you’ll </strong><strong>achieve</strong></span></h4> <ul> <li>Own systems tooling needs for the business teams RevTech supports such as Sales, Partners, Renewals, Customer Success, Professional Service and Customer Support with cloud-based tools such as Salesforce Sales Cloud, Revenue Cloud (CPQ), PRM (Partner portal), Salesforce Service Cloud, or Experience Cloud (Customer Portal)</li> <li>Review current business requests - triage and prioritize. Troubleshoot and debug issues, identify possible solutions, write SOQL/SOSL queries and perform data loads. Implement permission and configuration changes in cloud systems. Provide guidance to foster a culture of continuous improvement and adaptability.</li> <li>Own and support Revenue tools as the technical product owner; continuously developing a roadmap and working with the Engineering team to deliver them.</li> <li>Move fast to address system impacts and ensure business continuity.</li> <li>Collaborate closely with business partners (Revenue, Channel Partners, Field Teams, RevOps, FinOps, Enterprise Technology, RD) to address system issues and change requests promptly, ensuring scalable cloud solutions.</li> <li>Work closely with the data integrations team to identify set up monitoring capabilities for cloud tools to proactively identify data errors inaccuracies, pipeline failures, and recommend automation where necessary.</li> <li>Build tight partnerships and alignment with pillar product managers to support execution of the prioritized roadmap by contributing to roadmap initiatives, system design architecture decisions.</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>About you</strong></span></p> <ul> <li>5+ years of experience working in an environment supporting enterprise business systems with cloud technology expertise.</li> <li>Ability to configure Salesforce and understand/read complex Salesforce logic Flows/Apex code. Salesforce Administrator experience and Certification is a Plus.</li> <li>Experience in Salesforce Force.com platform, Salesforce Sales Cloud, Salesforce CPQ, Salesforce Service Cloud, Salesforce Experience Cloud or similar cloud-based tools for Partner/Customer Portal. Technology experience with GainSight (or similar customer success solution), and IronClad (or similar CLM solutions) is a plus.</li> <li>Able to understand customer needs and translate them into product requirements. You have empathy for your customers, conduct user research, and have a deep understanding of the customer journey.</li> <li>Able to think str ... (truncated, view full listing at source)