Implementation Specialist

<div class="grid-item css-8wyx66 svelte-15ynsm2"> <div class="css-i7tzld wrapper svelte-150bc5z"> <div class="tab-section css-d416p1 svelte-60h5cm"> </div> </div> </div> <div class="grid-item css-q50dz svelte-15ynsm2"> <div id="job-details-content" class="svelte-1btce1f"> <div class="css-7isutc svelte-6n9dba" data-testid="job-about"> <p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.</p> <p>So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.</p> <p>Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</p> <p><strong>The Role</strong></p> <p>GSO Implementation Specialists manage the final stages of the sales funnel, working with merchants to drive a closed deal through to activation and accelerate the onboarding process. You'll use deep product and industry knowledge to project manage Seller onboarding, ensuring optimal configuration user training to leverage the potential of Square's platform.</p> <p>This is a customer-facing role that involves a combination of remote and onsite merchant interactions. We offer remote working within Dublin and surrounding areas. You will report to the Head of GSO Europe.</p> <p><strong>You Will:</strong></p> <ul> <li>Drive world-class onboarding and implementation experiences for Square’s Sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.</li> <li>Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the Seller journey, remove barriers, and deliver faster outcomes.</li> <li>Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.</li> <li>Master Square’s platform, products, integrations, and ecosystem, staying ahead of new features and releases to serve as a trusted subject-matter expert.</li> <li>Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.</li> <li>Create and maintain engaging training materials for both internal teams and external partners.</li> <li>Execute accurate data entry and migration tasks for select Sellers as part of the onboarding process.</li> </ul> <p><strong>Your typical day will include:</strong></p> <ul> <li>Remote merchant work: leading virtual kickoff calls, project status meetings, and Seller training sessions.</li> <li>Advising on hardware software solutions, staff training strategies, menu building, and hardware installation.</li> <li>Occasional onsite merchant work, including Point of Sale system training and/or hardware setup</li> <li>Remote dispatching and management of third-party vendor appointments, where applicable, to execute onsite installations and training</li> <li>Data Migration: configure Seller accounts, optimise menu setup, import relevant data, and perform other ... (truncated, view full listing at source)