Director, Deployed Engineering - East

Director, Deployed Engineering - NYCWe’re looking for a leader to build and scale our deployed engineering organization across the East US region.About LangChainAt LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.The RoleAs our Director, Deployed Engineering - East, you will build and lead the team of deployed engineers working across the region.This team works alongside our sales team to help our prospects and customers build reliable, scalable agents for this business, using our suite of products — LangChain, LangGraph and LangSmith. The team focuses on pre-sales efforts, but stays on accounts to not only close new business but to also make our customers wildly successful.You will build and lead a team of deployed engineers who establish LangChain’s technical and strategic credibility with our most important customers. This organization plays a central role in helping enterprises understand why LangSmith is the best platform for evaling, deploying, and observing agents — and why we are the best long-term partner to work with.You will report to the Global Head of Deployed Engineering, and operate as a peer to the regional sales leader, with shared ownership of outcomes.This role is equal parts organizational leadership, customer engagement, and revenue accountability. You will define how deployed engineering operates in our East region, build a high-performing regional team, and ensure tight alignment between technical excellence and commercial success.As a member of the global deployed engineering leadership team, you will also be a core contributor to shared strategy, helping define the playbooks, processes, and standards used across regions.What You’ll DoBuild and scale the deployed engineering team, owning hiring, onboarding, coaching, and performance management as the team grows rapidly.Achieve the technical win, driving urgency and focus with our customers, in order to rapidly advance our opportunities across the region.Partner with LangChain’s regional sales leader, with shared accountability for revenue outcomes and customer success.Lead technical strategy on our most strategic enterprise opportunities, engaging directly with senior technical and business stakeholders to shape evaluations, architecture, and solution design.Differentiate LangChain in competitive environments, clearly articulating our technical advantages, product vision, and unique expertise in building and deploying agents in production.Set and uphold the technical bar for deployed engineering, staying close to the product and modeling what excellent customer-facing engineering looks like.Co-create global playbooks and operating practices, contributing regional insights while maintaining strong global consistency.Develop future leaders, building a strong bench of deployed engineers and managers.What We’re Looking For10 years of experience in sales engineering, solutions architecture, engineering, or similar customer-facing technical roles at a dev tools ... (truncated, view full listing at source)