Customer Success Manager

<p><strong>The Basics:</strong></p> <p><span class="TextRun SCXW128580292 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW128580292 BCX0">The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium </span><span class="NormalTextRun SCXW128580292 BCX0">maintains</span><span class="NormalTextRun SCXW128580292 BCX0"> its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints.</span><span class="NormalTextRun SCXW128580292 BCX0"> This </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW128580292 BCX0">customer facing</span><span class="NormalTextRun SCXW128580292 BCX0"> role will </span><span class="NormalTextRun SCXW128580292 BCX0">be responsible for</span><span class="NormalTextRun SCXW128580292 BCX0"> customers each having thousands of endpoints running the Tanium platform and solutions.</span><span class="NormalTextRun SCXW128580292 BCX0"> </span><span class="NormalTextRun SCXW128580292 BCX0">The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results</span><span class="NormalTextRun SCXW128580292 BCX0">.</span><span class="NormalTextRun SCXW128580292 BCX0"> </span></span><span class="EOP SCXW128580292 BCX0" data-ccp-props="{}"> </span></p> <p class="p1"><span style="font-weight: 400;"><strong><em>This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of <span style="text-decoration: underline;">three</span> days per week: Addison, TX or Durham, NC.</em></strong></span></p> <p class="p1"> </p> <p><strong>What You'll Do:</strong></p> <ul> <li><span data-contrast="none">Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more</span><span data-ccp-props="{"335559738":4}"> </span></li> <li><span data-ccp-props="{"335559738":4}"><span class="TextRun SCXW120972219 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW120972219 BCX0">Understand</span></span><span class="TextRun SCXW120972219 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW120972219 BCX0"> the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, </span><span class="NormalTextRun SCXW120972219 BCX0">leveraging</span><span class="NormalTextRun SCXW120972219 BCX0"> your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement </span><span class="NormalTextRun SCXW120972219 BCX0">new technologies</span></span><span class="EOP SCXW120972219 BCX0" data-ccp-props="{"335559738":4}"> </span></span></li> <li><span data-ccp-props="{"335559738":4}"><span class="EOP SCXW120972219 BCX0" data-ccp-props="{"335559738":4}"><span class="TextRun SCXW109553573 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW109553573 BCX0">Develop and </span><span class="NormalTextRun SCXW109553573 BCX0">maintain</span><span class="NormalTextRun SCXW109553573 BCX0"> the necessary relationships with customers to ensure alignment to their business needs</span></span><span class="EOP SCXW109553573 BCX0" data-ccp-props="{"335559738":4}"> </span></span></span></li> <li><span data-ccp-props="{"335559738":4}"><span class="EOP SCXW120972219 BCX0" data-ccp-props="{"335559738":4}"><span class="EOP SCXW109553573 BCX0" data-ccp-props="{"335559738":4}"><span class="TextRun SCXW253923855 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW253923855 BCX0">Identify</span><span class="NormalTextRun SCXW253923855 BCX0"> where Tanium can be further integrated into customer b ... (truncated, view full listing at source)