Customer Success Manager (Tokyo, Hybrid)

<p><strong>The Basics:</strong></p> <p><span class="TextRun SCXW245129362 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW245129362 BCX0">Th</span><span class="NormalTextRun SCXW245129362 BCX0">is customer-facing role</span><span class="NormalTextRun SCXW245129362 BCX0"> is </span><span class="NormalTextRun SCXW245129362 BCX0">critical to helping customers receive value from their investment in Tanium and to ensure Tanium </span><span class="NormalTextRun SCXW245129362 BCX0">maintains</span><span class="NormalTextRun SCXW245129362 BCX0"> its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints.</span> <span class="NormalTextRun SCXW245129362 BCX0">The successful candidate will be able to </span><span class="NormalTextRun SCXW245129362 BCX0">support</span><span class="NormalTextRun SCXW245129362 BCX0"> a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results</span><span class="NormalTextRun SCXW245129362 BCX0">.</span><span class="NormalTextRun SCXW245129362 BCX0"> </span></span><span class="EOP SCXW245129362 BCX0" data-ccp-props="{}"> </span></p> <p class="p1"><span style="font-weight: 400;"><strong><em>This position follows the Company’s hybrid schedule which currently requires employees to work in the office a minimum of <span style="text-decoration: underline;">three</span> days per week</em></strong></span></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more </li> <li>Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies </li> <li>Develop and maintain the necessary relationships with customers to ensure alignment to their business needs </li> <li>Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas </li> <li>Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as<strong> </strong>Salesforce and/or Gainsight </li> <li>Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members </li> <li>Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function </li> <li>Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers </li> </ul> <p><strong>We're Looking For:</strong></p> <ul> <li><strong><span data-contrast="none">Education</span></strong><span data-ccp-props="{}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">BA/BS (Computer Science Majors<span class="Yjhzub"> are Preferred) </span>or equivalent experience </span><span data-ccp-props="{}"> </span></li> </ul> </li> </ul> <ul> <li><span data-contrast="none"><strong>Experience Required</strong></span><span data-ccp-props="{}"> </span> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804" ... (truncated, view full listing at source)