Senior Customer Success Manager (SLED/West)

<p><strong><span data-contrast="auto">The Basics:</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Senior Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensuring Tanium maintains its enviable base of high-value, loyal customers that rely on Tanium to manage all their endpoints. Operating in a collaborative team environment with other CSMs, Advanced Consulting Engineers, Enterprise Services Engineers, partners, and sales, CSMs contribute to each customer’s success by leveraging best practices and their technical expertise to ensure adoption of the Tanium platform, leading to renewal and upsell opportunities for their assigned accounts.</span><span data-ccp-props="{}"> </span></p> <p><strong><em><span data-contrast="auto">This position follows the Company’s hybrid schedule, which currently requires employees to work in the office at Emeryville, CA a minimum of three days per week.</span></em></strong></p> <p><strong><span data-contrast="auto">What You'll Do:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Drive and communicate value for our State, Local Government, and Higher Education (SLED) customers by aligning Tanium capabilities to desired customer outcomes</span></li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Contribute to world-class retention and expansion by partnering with teammates across functional areas to create paths to full platform adoption, identify areas to expand usage or capabilities, and identify potential risks to customer renewals</li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Build and maintain executive and administrative customer relationships within SLED organizations, ensuring Tanium aligns to their mission, compliance requirements, cybersecurity mandates, and operational priorities</li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Apply your experience with large, decentralized organizations and hybrid environments to strategically guide implementation, adoption, and utilization across multiple departments in the customer’s environment</li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Solidify Tanium as a System of Record for various functional IT disciplines within customer environments through established trust of data, time to value, increased ROI, and business outcome achievements</li> <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469 ... (truncated, view full listing at source)