Disaster Response Coordinator

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join:</strong></span></p> <p>No global movement springs from individuals. It takes an entire team united behind something big. On the Disaster Response Team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community.</p> <p><br>Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere. </p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Difference You will Make:</strong></span></p> <p>As a Disaster Response Coordinator within the Global Crisis Management team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders.</p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>A Typical Day: </strong></span></p> <p><strong>Global Incident Response</strong></p> <ul> <li>Review incoming incident notifications and complete proactive research to monitor incidents and events globally</li> <li>Determine which incidents warrant a response, and what that response should be</li> <li>Use internal tools to promptly inform both our internal and external communities as needed</li> <li>Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences</li> <li>Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options</li> </ul> <p><strong>Cross-functional Collaboration and Partnership</strong></p> <ul> <li>Effectively participate in incident response with cross-functional teams</li> <li>Serve as Point of Contact for the GCM Disaster Response team’s responsibilities and actions</li> <li>Provide critical updates to stakeholders</li> </ul> <p><strong>Operational Execution</strong></p> <ul> <li>Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements</li> <li>Other duties as requested or assigned</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Your Expertise:</strong></span></p> <ul> <li><strong>Communication and Presentation:</strong> Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build credibility, trust and connection through communication.</li> <li><strong>Strategic Mindset:</strong> Develop processes improvements and best practices considering long term needs and solutions.</li> <li><strong>Problem Solving and Managing Complexity: </strong><span style="font-family: arial, helvetica, sans-serif;">Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident.</span><span style="font-family: arial, helvetica, sans-serif;"> </span><span style="font-family: arial, helvetica, sans-serif;">Implement a clear strategy for tackling complex problems.</span><span style="font-family: arial, helvetica, sans-serif;"> </ ... (truncated, view full listing at source)