Customer Success Engineer - EMEA

<div class="content-intro"><p><strong>Fingerprint</strong> empowers developers to stop online fraud at the source.</p> <p>We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. <strong>We are a globally dispersed, 100% remote company</strong> with a strong open-source focus. Our flagship open-source project is <a class="c-link c-link--focus-visible" href="https://github.com/fingerprintjs/fingerprintjs" target="_blank" data-stringify-link="https://github.com/fingerprintjs/fingerprintjs" data-sk="tooltip_parent">FingerprintJS</a> (20K stars on GitHub).</p> <p><a class="c-link c-link--focus-visible" href="https://www.crunchbase.com/organization/fingerprintjs" target="_blank" data-stringify-link="https://www.crunchbase.com/organization/fingerprintjs" data-sk="tooltip_parent">We have raised $77M </a>and are backed by Craft Ventures (previously invested in <a class="c-link c-link--focus-visible" href="https://www.tesla.com/" target="_blank" data-stringify-link="https://www.tesla.com/" data-sk="tooltip_parent">Tesla, </a><a class="c-link c-link--focus-visible" href="https://facebook.com/" target="_blank" data-stringify-link="https://facebook.com/" data-sk="tooltip_parent">Facebook, </a><a class="c-link c-link--focus-visible" href="https://www.airbnb.com/" target="_blank" data-stringify-link="https://www.airbnb.com/" data-sk="tooltip_parent">Airbnb </a>), Nexus Venture Partners (previously invested in <a href="https://www.postman.com/">Postman</a>, <a href="https://www.apollo.io/">Apollo.io,</a> <a href="https://min.io/">MinIO</a>, Druva) and Uncorrelated Ventures (previously invested in <a class="c-link c-link--focus-visible" href="https://redis.io/" target="_blank" data-stringify-link="https://redis.io/" data-sk="tooltip_parent">Redis, </a><a class="c-link c-link--focus-visible" href="https://rollbar.com/" target="_blank" data-stringify-link="https://rollbar.com/" data-sk="tooltip_parent">Rollbar </a><a class="c-link c-link--focus-visible" href="https://gradle.org/" target="_blank" data-stringify-link="https://gradle.org/" data-sk="tooltip_parent"> Gradle</a>).</p> <p><em>We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.</em></p> <p> </p> <hr> <p> </p> <p> </p> <p> </p></div><p>Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers, leveraging your expertise to diagnose and resolve complex technical issues? If so, we have the perfect opportunity for you! As a <strong>Customer Success Engineer</strong> at Fingerprint, you'll be an integral part of our Customer Success team. Reporting directly to the Senior Director of Customer Success, you will be instrumental in providing personalized support and technical guidance to our valued customers, ensuring their long-term success.</p> <hr> <p><span style="font-size: 12pt;"><strong>Key Responsibilities:</strong></span></p> <ul> <li>Guide and assist customers in the seamless integration of our APIs into their web and mobile applications.</li> <li>Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process.</li> <li>Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions.</li> <li>Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues.</li> <li>Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers ... (truncated, view full listing at source)