Associate Customer Renewals Sales Specialist

<div class="content-intro"><p>At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.</p> <p>The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!</p></div><p> </p> <h3 class="" data-start="344" data-end="366"><strong data-start="348" data-end="366">Your Impact</strong></h3> <ul data-start="368" data-end="1237"> <li class="" data-start="368" data-end="445"> <p class="" data-start="370" data-end="445">Manage a high volume of subscription renewals through calls and emails</p> </li> <li class="" data-start="446" data-end="576"> <p class="" data-start="448" data-end="576">Build strong relationships with customers by understanding their needs and addressing any concerns impacting renewal decisions</p> </li> <li class="" data-start="577" data-end="676"> <p class="" data-start="579" data-end="676">Present and explain renewal quotes, including creating customized pricing proposals when needed</p> </li> <li class="" data-start="577" data-end="676">Drive 3-year paid annual contracts as default contract length </li> <li class="" data-start="677" data-end="767"> <p class="" data-start="679" data-end="767">Communicate the value of our products and suggest appropriate growth solutions</p> </li> <li class="" data-start="768" data-end="879"> <p class="" data-start="770" data-end="879">Track and manage your renewal pipeline, ensuring opportunities are followed up and closed before expiration</p> </li> <li class="" data-start="880" data-end="954"> <p class="" data-start="882" data-end="954">Maintain accurate customer records and track progress in our CRM system</p> </li> <li class="" data-start="955" data-end="1070"> <p class="" data-start="957" data-end="1070">Share insights and feedback from customers with internal teams to help improve products and customer experience</p> </li> <li class="" data-start="1071" data-end="1171"> <p class="" data-start="1073" data-end="1171">Collaborate closely with Sales, Customer Success, and Support to ensure a smooth renewal process</p> </li> <li class="" data-start="1172" data-end="1237"> <p class="" data-start="1174" data-end="1237">Meet or exceed individual monthly and quarterly renewal targets</p> </li> </ul> <p> </p> <h3 class="" data-start="1244" data-end="1287"><strong data-start="1248" data-end="1287">What We’re Looking For (Must-Haves)</strong></h3> <ul data-start="1289" data-end="1656"> <li class="" data-start="1289" data-end="1353"> <p class="" data-start="1291" data-end="1353">Strong customer communication skills—both written and verbal</p> </li> <li class="" data-start="1354" data-end="1430"> <p class="" data-start="1356" data-end="1430">Proven ability to manage multiple priorities in a fast-paced environment</p> </li> <li class="" data-start="1431" data-end="1507"> <p class="" data-start="1433" data-end="1507">Comfortable working with CRM tools to track and manage customer interactions</p> </li> <li class="" data-start="1508" data-end="1587"> <p class="" data-start="1510" data-end="1587">A problem-solver who enjoys helping customers and finding win-win solutions</p> </li> <li class="" data-start="1588" data-end="1656"> <p class="" data-start="1590" data-end="1656">Collaborative mindset with the ability to work well across teams</p> </li> <li cl ... (truncated, view full listing at source)