Senior Product Designer, Messaging

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><h4><strong>WHAT YOU’LL DO</strong></h4> <ul> <li>Team Overview:</li> <ul> <li>You'll join Braze's Orchestration Division, working within our Messaging Design team to shape the future of customer engagement orchestration</li> <li>This team partners closely with Messaging Experience, Canvas Logic Execution, and Core Messaging teams to create experiences that power sophisticated marketing campaigns</li> <li>Your work will directly impact thousands of marketers worldwide who design, build, and optimize their customer journeys through Braze's Canvas and Campaign experiences, transforming complex technical capabilities into intuitive, powerful tools that drive meaningful customer connections</li> </ul> <li>Responsibilities:</li> <ul> <li>Design and refine user experiences for Braze's Canvas and Campaign orchestration tools, ensuring marketers can effortlessly create sophisticated customer engagement workflows while maintaining the technical flexibility that enterprise customers demand</li> <li>Collaborate closely with product managers, engineers, UX researchers, and fellow designers across the Orchestration Division to translate complex messaging logic and campaign requirements into clear, actionable user experiences that scale across diverse customer needs</li> <li>Conduct user research and usability testing to validate design decisions, working directly with Braze customers to understand their campaign creation workflows and identify opportunities to reduce complexity while increasing capability</li> <li>Create high-fidelity prototypes and detailed interaction specifications that communicate design intent to engineering teams, ensuring seamless implementation of features that perform reliably at enterprise scale</li> <li>Contribute to and evolve Braze's design system, establishing patterns and components that support consistent experiences across messaging and orchestration features while accommodating the unique needs of workflow-based interfaces.</li> <li>Think systemically about how individual features connect across the broader Braze platform, designing solutions that work harmoniously with existing tools while preparing for future product evolution and customer growth</li> <li>Present design concepts and rationale to cross-functional stakeholders and leadership, to influence the roadmap, building alignment around user experience priorities and advocating for design decisions that balance user needs with business objectives and technical constraints</li> </ul> </ul> <h4><strong>WHO YOU ARE</strong></h4> <ul> <li>Experience: <ul> <li>5+ years of product design experience with a strong foundation in designing complex digital products, particularly those involving workflow creation, data visualization, or multi-step user journeys. You have demonstrated experience working within established design systems and understand how ... (truncated, view full listing at source)