Senior Manager, Security Risk

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next <strong>Senior Manager, Security Risk Management</strong></p> <p><strong>About the job</strong></p> <p>Twilio is looking for a dynamic, hands-on Senior Manager of Security Risk Management to lead and evolve our global risk function. This role is designed for a strategic thinker who isn't afraid to roll up their sleeves and contribute as an individual performer while managing a high-performing, distributed team. You will be responsible for navigating a complex microservices environment of hybrid cloud and on-premise telecommunications infrastructure, ensuring our security risk approach is pragmatic, scalable, and deeply integrated into the RD and IT lifecycles.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Program Leadership People Management: Lead, mentor, and grow a team of international and domestic risk analysts.</li> <li>Foster a culture of excellence, accountability, and continuous professional development.</li> <li>Hands-on Risk Assessment: Conduct and oversee complex risk assessments across microservices architectures, cloud-native environments, and legacy on-premise telecommunications systems.</li> <li>Integrating compliance control requirements into the risk management process. <br>Strategic Framework Implementation: Operationalize and mature the One Twilio Risk Management framework leveraging risk management frameworks (NIST RMF, ISO 27005, etc.) with a specific focus on emerging areas like AI Risk, Data Governance, Privacy, Reliability, and Observability. </li> <li>Advanced Reporting: Develop and deliver high-impact, executive-level risk reporting. You must be able to translate technical vulnerabilities into business risk, providing leadership with the "so-what" and actionable insights to drive investment.</li> <li>Workflow Optimization: Identify and design efficient process workflows within Jira and GRC tools to automate risk intake, tracking, and remediation, ensuring seamless integration with RD and IT workstreams.</li> <li>Pragmatic Problem Solving: Deliver "outside the box" based risk solutions that balance risk mitigation with business velocity. Ensure the security organization is viewed as an enabler, not a blocker.</li> <li>Stakeholder Management: Act as a primary point of contact for external auditors and regulators, clearly articulating Twilio’s risk posture and the effectiveness of our controls.</li> </ul> <p><strong>Qualifications </strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required quali ... (truncated, view full listing at source)