Head of Product, Korea

Sendbird is on a mission to build the AI workforce of tomorrow. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Virgin Mobile, Noom, Hyundai, and Redfin—Sendbird powers over 7 billion messages every month. We are seeking a Head of Product. Korea to lead our AI Agent for Customer Service product line, based in our Seoul office and reporting to the Chief Product Officer (CPO) in San Mateo. This is a senior leadership role responsible for defining and executing product strategy for a platform that enables the world’s largest B2C enterprises across North America, EMEA, and APAC to build, test, deploy, and operate AI agents in production. This role combines enterprise product leadership, agentic innovation, people management, and global product ownership, making it ideal for a Seoul-based product leader who wants to build products used by customers around the world This role is based in Seoul and requires fluency in both Korean and English, as you’ll operate across regional and global teams. What You’ll Do Product Strategy Vision Own the product vision and roadmap for the AI Agent for Customer Service platform, with a strong emphasis on enterprise adoption, global scalability, and production readiness. Define and deliver enterprise-grade capabilities such as trust, safety, evaluation, observability, governance, deployment, and monitoring (e.g., TrustOS-like concepts). Ensure the platform supports the full AI agent lifecycle: design, testing, deployment, iteration, and live operation at enterprise scale. Agentic Innovation Customer Experience Push the boundaries of what AI agents can do in real-world customer service environments, creating delightful, differentiated end-user experiences. Partner closely with Engineering and Design to innovate on agent autonomy, orchestration, human-in-the-loop workflows, and agent UX. Translate emerging AI and agentic capabilities into practical, high-impact product features for enterprise customers. Team Leadership Execution Lead and develop a team of Seoul-based Product Managers, setting clear expectations, coaching for impact, and raising the bar on product craft. Drive strong product execution across multiple initiatives, balancing long-term platform investments with near-term enterprise customer needs. Foster a culture of customer empathy, technical depth, and data-informed decision-making. Organizational Leadership Act as an organizational leader, shaping how product partners with Engineering, Design, Sales, and Go-to-Market teams. Build, coach, and scale a high-performing team of product leaders and individual contributors. Set standards for product excellence, decision-making, and ownership across the organization. Cross-Functional Executive Partnership Serve as a trusted product voice with executive leadership, clearly communicating tradeoffs, risks, and opportunities. Collaborate with Product Marketing to develop vertical-specific product capabilities and value propositions for key industries across global markets. Work closely with forward-deployed and customer-facing teams to incorporate real-world enterprise feedback into the product roadmap. Support enterprise sales motions by ensuring the product addresses the needs of buyers such as Heads of Customer Success, Heads of Digital Transformation, CTOs, and CPOs. What Success Looks Like A clear, compelling product strategy that teams understand and can execute against. Strong alignment between product vision, engineering delivery, and business outcomes. Product teams that operate with autonomy, accountability, and high ownership. Consistent delivery of customer and business impact across multiple product lines. A product organization that scales effectively as the company grows. Who You Are A senior product leader with experience owning entire product lines or portfol ... (truncated, view full listing at source)