Sales Engineer

<p>You don't just demo software, you change how people think about what's possible. If you want to be the person in the room who makes engineers lean forward and executives say "when can we start," read on.</p> <h4><strong>The Company</strong></h4> <p>Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.</p> <p>We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.</p> <p>We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.</p> <p>We had a choice: protect what we built, or reinvent ourselves.</p> <p>We chose reinvention.</p> <p>In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.</p> <p>The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.</p> <h4><strong>The Product</strong></h4> <p>Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.</p> <h4><strong>Why Sales Engineer</strong></h4> <p>AI is reshaping how enterprises think about customer communication, and the buying process has become more complex. Customers don't just want to know if our platform works. They want to know if it works <em>for them</em>, at their scale, inside their architecture, with their team.</p> <p>That's where you come in. We're at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of sophisticated buyers who need a technical partner, not a pitch deck. This role exists because winning the right deals requires someone who can earn the trust of a principal engineer <em>and</em> a VP of Product in the same meeting.</p> <h4><strong>The Role</strong></h4> <p>You'll own the technical side of the sales cycle, from deep discovery through solution design to the close, working hand in hand with Account Executives to turn complex customer problems into clear, confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, and you know the difference between a demo that informs and one that inspires.</p> <h4><strong>You might be this person if:</strong></h4> <ul> <li>You get genuinely excited mapping a customer's architecture and finding where Sendbird fits, it's a puzzle you want to solve, not a box to check</li> <li>You can read a room fast: you adjust your depth and language on the fly between a skeptical backend engineer and a time pressed CTO</li> <li>Your demos tell a story. You don't walk through features, you show people a future they hadn't imagined yet</li> <li>You stay ahead of AI trends not because your job requires it, but because you're genuinely curious about where the technology is going</li> <li>You treat every discovery call like a research project, you come prepared, you ask sharp questions, and you listen more than you talk</li> <li>You don't wait to be told what the customer needs, you figure it out, propose the architecture, and ... (truncated, view full listing at source)