Technical Account Manager

Build a safer world with us, one incident at a time.Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.Ready to learn more? Connect with us on LinkedIn and YouTubeAbout the role:The Technical Account Management team plays a pivotal role in the lives of our F500 enterprise customers. They expertly guide each client from kickoff through implementation, onboarding, testing, and training—ensuring smooth product adoption and delivering best practice insights that maximize value, drive success on our platform, and ultimately fuel renewal and expansion.As a Technical Account Manager, you will combine technical muscle, consultative problem-solving, and a customer-focused mindset to ensure our customers maximize the value of Ambient.ai. This role is for someone who thrives in a fast-paced environment, enjoys working closely with cutting-edge technology, and has a proven track record of driving successful outcomes for enterprise customers.What you'll do:Take complete ownership of our customers' success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs, and regularly measure and report progress toward these objectivesDrive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environmentBecome an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML. Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagementPartner with marketing to highlight opportunities for customer references and case studiesAble to travel up to 30%What you'll bring:7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environmentsBasic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolationBasic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexitySelf-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scalesStrong interpersonal skills and experience in building strong internal and external relationshipsStrong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issuesExcellent verbal and written communication & presentation skillsBasic understanding or interest in learning about machine learning / artificial intelligenceBonus: Experience in management consulting and/or business process transformationWhy join us:We are creating an entirely new category within a 180+ billion-dollar ph ... (truncated, view full listing at source)