Customer Solutions Engineer

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span style="font-weight: 400;">We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> </div></div><h3>Job Location: Atlanta, GA, New York, NY, and Washington, DC</h3> <h3><strong>What you'll do</strong></h3> <p>As a <strong>Customer Solutions Engineer (CSE)</strong>, you are the technical heartbeat of the customer journey. You will be the trusted technical advisor throughout the lifecycles of select Mid Market Customers. You will leverage your knowledge to ensure our customers understand and utilize the Cloudflare Connectivity Cloud platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.</p> <p>While you will support the entire Cloudflare stack—including our core Security and Performance suites—you will serve as the team’s Subject Matter Expert (SME) for Cloudflare’s Developer Platform. You will bridge the gap between "traditional" networking and "modern" serverless development, helping customers migrate legacy logic to the edge.</p> <p>As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works. </p> <p>You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer Success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.</p> <p><strong>Additional responsibilities will include:</strong></p> <p>As a critical member of the Customer Success team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events:</p> <ul> <li>You will be part of a team of CSMs and CSEs supporting Mid Market customer(s) needs.</li> <li>From a technical perspective, your primary responsibilities will be to guide customers through their onboarding of Cloudflare products and services, demonstrating a nuanced understanding of complex customer environments, ensure customers see the full value in Cloudflare's products and advise on technical best practices via 1:1 engagements</li> <li>Full-Stack Advisory: Guide customers through the end-to-end onboarding of Cloudflare’s core services (DNS, WAF, CDN, and Zero Trust) while prioritizing the adoption of the Developer Platform.</li> <li>Edge Architecture Consulting: Lead technical deep-dives into Cloudflare Workers, Pages, R2, and D1, helping custome ... (truncated, view full listing at source)