Sr. Digital Strategist, Hospitality

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p><strong>How You’ll Make a Difference:</strong></p> <p>Klaviyo is seeking an industry-savvy marketing professional to drive adoption, retention, and expansion within the Hospitality vertical. You’ll serve as a <strong>trusted advisor</strong> to hospitality customers, helping them translate Klaviyo’s platform into measurable outcomes across guest engagement, loyalty, and revenue growth. </p> <p>This role is ideal for someone looking to bring their CRM experience, developed in-house and/or agency, into a role that can have revenue impact at scale. You’ll work with CSMs and hospitality customers directly to ensure industry and platform best practices are leveraged to drive customer outcomes.</p> <p>This role is highly cross-functional to ensure we deliver a cohesive customer experience, from onboarding through renewal, while representing the voice of the customer internally to shape Klaviyo’s roadmap and go-to-market strategy.</p> <p><strong>Core Responsibilities</strong></p> <h4><strong>Onboarding Value Realization</strong></h4> <ul> <li>Partner with Onboarding Services and Customer Success teams to deliver a seamless experience for complex, multi-system environments (POS, PMS/Reservations, loyalty, and e-commerce).</li> <li>Define success plans and milestones for hospitality customers to ensure early wins and sustainable growth.</li> <li>Collaborate with partners (e.g., Toast, Mews) to align activation plans and accelerate integration-led value.</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li> </ul> <h4><strong>Customer Engagement Strategic Guidance</strong></h4> <ul> <li>Serve as the go-to hospitality expert for customers, helping them design lifecycle programs tailored to restaurant and hotel operations from industry best practices</li> <li>Support strategic business reviews with marquee logos to deliver value and gain key market insights</li> <li>Build direct relationships with executives and marketing leaders with the brand to deepen Klaviyo’s footprint within key accounts.</li> <li>Drive cross sell opportunities and Product feedback to drive customer maturity and expansion.</li> </ul> <h4><strong>Enablement Education</strong></h4> <ul> <li>Develop and deliver hospitality-specific enablement materials for Customer Success Managers (CSMs) and Implementation Specialists, including best practices, playbooks, and data capture strategies.</li> <li>Translate industry trends into actionable insights for internal teams and customers (e.g., “Hospitality Benchmark Reports,” “Why Now in Hospitality?”).</li> <li>Contribute to the creation of hospitality-focused case studies, webinars, and thought leadership content.</li> </ul> <h4><strong>Voice of Customer Internal Collaboration</strong></h4> <ul> <li>Act as the customer’s advocate across Klaviyo, influencing product roadmap priorities, feature development, and partner integrations based on real-world needs.</li> <li>Collaborate with Product Marketing a ... (truncated, view full listing at source)