Sr. Renewals Specialist

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a> to see how we empower creators to own their own destiny.</em></p></div><p>The global renewals team at Klaviyo focuses on retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform. The team works closely with Customer Success, Sales, and other GTM teams to drive retention, reduce churn, and maximize renewal rates.</p> <p>The Senior Renewals Specialist will own and drive timely renewals for contracted Klaviyo customers. They will partner with Customer Success and Growth teams to manage renewals, handle upsells, and help to streamline processes. They thrive in a fast-paced environment, ensuring smooth execution through strong organization and cross-functional collaboration.</p> <p><strong>How You’ll Make a Difference:</strong></p> <ul> <li><strong>Manage Renewal Process:</strong> Lead and oversee the renewal lifecycle for assigned accounts to optimize renewal results and drive revenue. Engage with customers well before renewal deadlines to secure timely commitments.</li> <li><strong>Customer Engagement:</strong> Work with customers to both transact and consolidate upcoming renewals, maximizing eligibility and attainment of key performance metrics.</li> <li><strong>Cross-Functional Collaboration:</strong> Coordinate with internal teams, including sales, customer success, operations and finance, to ensure alignment on renewal strategies and customer needs.</li> <li><strong>Forecasting and Reporting:</strong> Provide regular updates on renewal status and forecasts to senior business leaders, ensuring transparency and proactive issue resolution.</li> <li><strong>Process Improvement:</strong> Identify and implement best practices to streamline the renewal process, enhance customer satisfaction, and increase retention rates.</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li><strong>Experience:</strong> A minimum of 5 years of experience in renewals, account management, or a related customer-facing role, preferably within the software or technology industry.</li> <li><strong>Communication Skills:</strong> Excellent verbal and written communication abilities, with a talent for negotiating and closing renewals.</li> <li><strong>Analytical Skills:</strong> Strong analytical mindset, capable of interpreting data to drive decision-making and process improvements.</li> <li><strong>Organizational Skills:</strong> Ability to manage multiple renewal cycles simultaneously, demonstrating strong organizational and time-management skills.</li> <li><strong>Technical Proficiency:</strong> Familiarity with CRM tools and renewal management systems to track and manage customer contracts effectively.</li> <li>You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. </li> </ul><br><p>We use Covey as part of our hiring ... (truncated, view full listing at source)