Business Operations

<div class="content-intro"><h2><strong>About Gigs</strong></h2> <p data-start="67" data-end="227">At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.</p> <p class="p1">Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.</p> <p data-start="585" data-end="974">Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.</p> <p class="p1">If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.</p></div><h2>The Role</h2> <p>As Operations hire for <strong>Gigs for Work</strong>, you’ll bring a sharp systems thinking and product mindset to the role. You’ll design the operating system for Gigs for Work. Playing a critical role in identifying the highest-leverage problems, building scalable processes and tooling, and continuously iterating based on data and feedback.</p> <p>You’ll work directly with Product and GTM to turn vision into execution, translating ambiguity into scalable systems, tooling, and repeatable workflows.</p> <p>This is a unique opportunity to build out operations that orchestrate between our supply-side contracts, product complexities, and customer demands. You’ll shape the trajectory of a fast-growing startup by building Gigs for Work operations function from the ground up. You’ll operate at the intersection of strategy, operations, support, finance, and product — a trusted problem-solver and thought partner to teams across the business.</p> <h2>What you will do</h2> <p>You will go through the motions of continually automating, building systems, and leveraging improvements to add operational efficiency gains and unlock more value.</p> <ul> <li><strong>Design and ship</strong> operational workflows like a product: define requirements, map journeys, identify failure modes, and iterate based on metrics and feedback.</li> <li><strong>End-to-end operational ownership</strong> for our <a href="https://gigs.com/products/gigs-for-work">Gigs for Work</a> vertical, working cross-functionally between Connectivity, Product and Go To Market. <ul> <li>Serve as the operational backbone with strong feedback loops between teams.</li> </ul> </li> <li><strong>Manage external accounts</strong> across 50+ Carriers, including: <ul> <li>Launching new countries and carriers, enabling customer adoption.</li> <li>Commercial negotiation, feature requests, and partnership development.</li> <li>Operational implementations, runbooks, and automations.</li> </ul> </li> <li><strong>Build operational systems and tooling</strong> to eliminate manual work across carrier onboarding, issue resolution, and ongoing account management.</li> <li><strong>Operational DRI</strong> working daily with the Product Owner of Gigs for Work to ensure operational backbone to help scale our customers.</li> <li>Champion the user journey and Gigs products to preempt issues and troubleshoot errors.</li> <li><strong>Scale systems</strong> across the Gigs org by creating documentation, cross-functional work-streams, and up-skilling Gigs teams in the details of Gigs for Work systems, from Support and Go To Market.</li> <li>Success will entail turning manual, fragmented workflows into automated, measurable systems that scale across customers, carriers, and countries.</li> </ul> <h2>What we are looking fo ... (truncated, view full listing at source)