Manager, Supply Chain Operations

<p>Own the day-to-day management and delivery of our Supply Chain for items sent to our repair depots in Europe. Building a strong working relationship with our network of repair and fulfilment vendors to deliver a best-in-class customer service while identifying and enacting operational improvements and expanding our capabilities where required.</p><p>●Proactively manage the relationship and performance of Repair Vendors (depot repair) including the delivery of transformational improvement within the vendors operations resulting in a better service for our customers.</p><p>● Where appropriate, develop relationships with new vendors to deliver on our strategic business goals and implement operational improvements.</p><p>● Build and maintain KPI analysis and tracking dashboards for service delivery and service costs/outcome analysis while contributing to design improvements of these tools</p><p>● Provide regular on-site support to our Vendors to drive improvements in turnaround performance and develop process efficiencies.</p><p>● Own and manage the day-to-day Supply Chain related processes ensuring we provide the customer with a seamless claims experience, e.g. resolving client escalations, assisting vendors with unforeseen issues</p><p>● Work alongside our Vendor Management team to ensure processes are consistent, scalable and optimised from both a cost and efficiency perspective across all product categories. Job Description | Manager, Supply Chain Operations Job Responsibilities</p><p>●Build a strong working relationship with our customer service, sourcing, and IT delivery teams to ensure we deliver the best outcome for customers while maintaining and improving cost efficient operations</p> <p><strong>Skills:</strong></p><p>● Customer-obsessed ● Focus on delivering outcomes</p><p>● Strong analytical skills; detail-oriented</p><p>● Good collaborative and interpersonal skills; team player</p><p>● Growth mindset, keen to develop</p><p>● Proactive problem solver, excited by challenges</p><p><strong>Experience:</strong></p><p>● Managing 3 rd parties to deliver against set service levels</p><p>● Project management and planning</p><p>● Experience making sense of large datasets</p><p>● Experience identifying and delivering operational efficiency improvements</p><p><strong>Preferred:</strong></p><p>● Power BI or Tableau skills</p><p>● Insurance or financial services background</p><p><strong>Knowledge/Education:</strong></p><p>● Fluent in English&#xa0;</p><p>● European language skills</p><p>● Degree level educated</p><p>● Knowledge of Excel, SQL, Tableau and API integrations</p> <p>We work in a hybrid model: 3 days in the office, 2 days from home.&#xa0;</p><p>All your information will be kept confidential according to EEO guidelines.</p><p>The Team:&#xa0;&#xa0;<a href="http://www.squaretrade.com/leadership">http://www.squaretrade.com/leadership</a>&#xa0;&#xa0;&#xa0;</p><p>SquareTrade is an Equal Opportunity Employer&#xa0;</p>