Salesforce Support Engineer - Industries & Revenue Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description: Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Role Scope: The Developer Support Engineer profile gives you the opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support Engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. Experience/Skills Required: Bachelors / Master’s Degree in Computer Science / Information Systems / Information Technology. 2 to 6 years Salesforce engineering/programming work experience. Minimum 2 years of hands-on experience, strong Knowledge of Industries or Revenue Cloud products (CME or CPQ or HINS or Any CORE product or OmniStudio, SF CPQ, Pricing, Billing) (Mandatory) Any Industry or Revenue Cloud Certification is mandatory. Salesforce Certified Platform Administrator, Platform Developer (Mandatory) Salesforce Certified Industries CPQ Developer & CPQ Administrator (Preferred) Core Developer Skills (Mandatory) LWC and Apex Code Experience. Ability to communicate technical concepts clearly and effectively. Solid knowledge of JSON, XML, YAML, preferably experience using server-to-server web services (SOAP & REST) Some APIs also require strong AJAX web application development experience and knowledge of browser compatibility issues. Excellent written and verbal Communication skills. Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Understanding of database concepts and data management (RDBMS) and SQL Previous experience with Salesforce.com CRM and its technologies. Broad knowledge of OWD, User Sharing, Visibility and Licensing Understanding of User Creation and Authentication Good understanding of Experience Sites Customisation, Considerations and Limitations Role & Responsibilities: This is for premier support, where the expectation is very high, the expert should be very good in customer handling, critical escalation management, multi-tasking and documenting technical information. Close coordination with cross-functional teams (AE, TAM, CSM) etc Maintaining a very good relationship/building rapport with Product team Should be very good at creating quality investigations Meet the monthly goals on KPIs such as CSAT, and Productivity. You will be responsible for responding to customer requests that have been escalated from Tier 2 support analysts. The Global Support work environment is highly clien ... (truncated, view full listing at source)