Senior Manager - Billing and Revenue (Q2C)

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Senior Manager, Enterprise Application Engineering Q2C.</p> <p><strong>About the job</strong></p> <p>This role will join Twilio’s Enterprise Applications Development Operations organization as an Senior manager responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms.</p> <p>The role operates at the intersection of technology, finance, and leadership. You will act as a hands-on architect and strategic owner for Twilio’s Q2C ecosystem, with deep expertise in Zuora Billing, Zuora Revenue (ASC 606), CPQ integrations, and ERP accounting flows.</p> <p>You will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure Twilio’s monetization platforms remain scalable, compliant, and resilient as the business grows through acquisitions, new pricing models, and global expansion.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <h4>Architecture Platform Ownership</h4> <ul> <li>Own the end-to-end architecture for Quote-to-Cash, Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, CPQ, ERP, payment gateways, tax engines, and downstream reporting systems</li> <li>Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings</li> <li>Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements.</li> </ul> <h4><strong>Delivery Execution</strong></h4> <ul> <li>Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders</li> <li>Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts</li> <li>Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes</li> <li>Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape</li> <li>Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution</li> </ul> <h4><strong>Integrations Automation</strong></h4> <ul> <li>Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools</li> <li>Champion automation and straight-through processin ... (truncated, view full listing at source)