Professional Services Consultant (SaaS)

<div class="content-intro"><p>Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.</p> <p>At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.</p></div><p>Gong's Professional Services organisation is growing fast. As the business scales, so does the demand for Consultants who can bring structure, credibility, and domain expertise to some of the world's most complex revenue transformations. Within the Professional Services organisation, the Activation Services team leads the onboarding and activation of every new Enterprise customer, and we are looking for people who want to help shape what that looks like at scale.</p> <p>This role is well suited to someone with practical experience in forecasting, sales engagement platforms or pipeline management within a revenue organisation. You are now looking to apply that experience in a structured, client facing consulting role.</p> <p>Each Activation project team consists of an Engagement Manager, Consultant(s), Technical Architects and Program Architects, with broader cross-functional collaboration with Product, Support and Customer Success. As a Consultant, you will own the discovery, design, strategy and business and privacy workstreams, serving as the trusted advisor to the customer and bringing industry and domain best practice to every engagement.</p> <p>This is a team in build mode. As we scale, we need consultants who not only deliver exceptional outcomes for customers, but also help design the frameworks, playbooks and ways of working that will define Activation Services long term. You will thrive in change, align stakeholders across functions and turn complexity into scalable structure.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Own the discovery, design, strategy, and business and privacy workshops across customer activations.</li> <li>Lead discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement.</li> <li>Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user.</li> <li>Translate real-world forecasting, pipeline and sales engagement practices into well-designed platform solutions that reflect how each customer's revenue motion actually works.</li> <li>Develop and deliver polished, enterprise-grade presentations and documentation — solution designs, process maps, strategic roadmaps and stakeholder communications — suitable for audiences up to and including senior leadership.</li> <li>Map customer objectives to product use cases, demonstrating clear outcomes that meet Gong's methodology exit criteria at each stage of the activation.</li> <li>Collaborate closely with the Engagement Manager, Technical Architects and Program Architects to ensure workstreams progress in lockstep, and engage Product, Support and Customer Suc ... (truncated, view full listing at source)