Director, Technical Program Management

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. </p> <p><span style="font-weight: 400;">We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! </span></p> </div></div><p><strong>Available Locations: Austin, TX or Lisbon, Portugal or London, UK</strong></p> <p><strong>About the Team: </strong></p> <p>Technical Program Managers at Cloudflare are part of the Technical Program Management Office (PMO). We are data-driven, technical, process improvement experts who enjoy bringing people together to form an amazing team, and driving them towards successful delivery. We are passionate about technical program management and are the hubs bringing all of our departments. </p> <p><strong>What You'll Do: </strong></p> <p>Cloudflare is looking for a dynamic and passionate leader to join our Technical Program Management Office (PMO). This role will mainly support initiatives related to the Customer Support organization, with potential to take on additional, cross-departmental portfolio of programs. The ideal candidate will partner with the regional Customer Support leadership to define, scope, and measure strategic programs that will have a direct impact on the success of the Customer Support and other business impacting initiatives. They will be responsible for leading all major programs for their area, with emphasis on tooling, process improvement, customer satisfaction, and delivery quality. </p> <p>The ideal candidate thrives in the gray. You are a master of context switching, capable of pivoting instantly from high-level strategic planning to urgent tactical problem-solving. You are process and data-driven, enjoy bringing people together to form an amazing team, and driving them towards successful delivery. You must also be an expert negotiator, comfortable in a fast-paced environment, and willing to pivot quickly as business needs change. You are passionate about technical program management and growing next generation leaders in this field.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Manage and mentor a team of Technical Program Managers (TPMs), fostering a culture of high performance and continuous improvement</li> <li>Collaborate with Customer Support leadership to define the strategic direction, vision, and roadmap of programs for their organization, acting as a trusted advisor to help navigate evolving business needs.</li> <li>Masterfully manage competing priorities and context switch seamlessly between projects, ensuring the team focuses on the most critical initiatives even as requirements change.</li> <li>Identify bottlenecks, areas for improvement and develop proposals that provide recommendations to drive change</li> <li>Turn recommendations into strategic initiatives to streamline operations and enhance productivity across multiple organi ... (truncated, view full listing at source)