VP, Finance

<h3>About <a href="http://customer.io/">Customer.io</a></h3> <p>Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href="http://Customer.io">Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p> <p>We’re looking for a Vice President of Finance to lead and evolve <a href="http://Customer.io">Customer.io</a>’s finance and accounting functions as we scale.</p> <p>Reporting to the CFO, you’ll oversee both <strong>Finance and Accounting</strong>, shaping how we plan, invest, report, and operate with financial discipline. You’ll partner closely with the executive team to translate strategy into measurable financial outcomes — ensuring we grow efficiently while maintaining rigor, transparency, and strong governance.</p> <p>This is a strategic leadership role with company-wide scope. You’ll lead long-range planning, elevate capital allocation discipline, strengthen financial systems, and help shape the financial narrative presented to our Board and future investors.</p> <h2><strong>What we value</strong></h2> <ul> <li><strong>Clarity and transparency.</strong> We communicate financial insights in ways that build trust and drive alignment.</li> <li><strong>Business partnership.</strong> Finance is a strategic advisor — helping leaders see around corners and make informed tradeoffs.</li> <li><strong>Bias for action.</strong> We value thoughtful analysis, but we don’t let perfection slow progress.</li> <li><strong>Operational excellence.</strong> We build scalable systems, processes, and governance that support durable growth.</li> <li><strong>Curiosity and rigor.</strong> We ask strong questions, challenge assumptions, and focus on the real drivers of performance.</li> <li><strong>Collaboration over silos.</strong> We connect strategy, execution, and financial outcomes across the company.</li> <li><strong>Inclusive leadership.</strong> We foster diverse perspectives and build strong, accountable teams.</li> </ul> <h2><strong>What you’ll do</strong></h2> <ul> <li>Lead long-range planning, translating our strategic roadmap into a multi-year financial model that supports disciplined growth.</li> <li>Partner with the CFO on capital structure strategy, resource allocation, and potential financing or MA transactions.</li> <li>Shape the financial narrative for Board meetings and executive decision-making.</li> <li>Oversee Accounting to ensure audit readiness, compliance, and strong internal controls.</li> <li>Strengthen financial reporting accuracy, transparency, and governance across the organization.</li> <li>Optimize and evolve Finance / Accounting systems (ERP, planning, billing) to ensure data integrity and scalability.</li> <li>Lead FPA analysis on SaaS metrics, including CAC, LTV, NRR, gross margins, Rule of 40, etc.</li> <li>Partner cross-functionally to improve operational efficiency, GTM performance, and forecast accuracy.</li> <li>Ensure functional metrics are clearly connected to company-wide financial outcomes.</li> </ul> <h2><strong>What we’re looking for</strong></h2> <ul> <li>15+ years of increasing levels of responsibility in Finance leadership with experience in Corporate Finance, Investment Banking or Private Equity.</li> <li>Proven experience leading long-range planning and board-level financial narrative in high-growth SaaS environment</li> <li>Strong capital allocation judgment, with exposure to fundraising, capital structure strategy, and/or MA.</li> <li>Deep expertise in SaaS metrics and unit economics, forecasting and financial modeling.</li> <li>Experience building scalable finance systems and strengthening governance as complexity increases.</li> <li>Demonstrated success leading and developing high-performing finance and accounting teams.</li> <li>Executive presence and strong written ... (truncated, view full listing at source)