Operations Manager

<div class="" data-block="true" data-editor="7enek" data-offset-key="508d4e5f-0-0"><strong>Salary Range: </strong><span style="font-size: 14px;">$80,000 </span><span style="font-size: 14px;">- $90,000</span></div> <div class="" data-block="true" data-editor="7enek" data-offset-key="508d4e5f-0-0"> </div> <div class="" data-block="true" data-editor="7enek" data-offset-key="9r5q7d69-0-0"> <div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="9r5q7d69-0-0"> <p><strong><span data-contrast="auto">About Sensei: </span></strong><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-contrast="auto">Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-contrast="auto">Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the FB operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story </span><a href="http://www.sensei.com/"><span data-contrast="auto"><span data-ccp-charstyle="Hyperlink">here</span></span></a><span data-contrast="auto">.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> <p><span data-ccp-props="{"335551550":6,"335551620":6}"><strong><span class="TextRun SCXW138583911 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW138583911 BCX0">Position Description</span><span class="NormalTextRun SCXW138583911 BCX0">:</span></span><span class="EOP SCXW138583911 BCX0" data-ccp-props="{"335551550":6,"335551620":6}"> </span></strong></span></p> <p>The Operations Manager is a key operational leader responsible for overseeing and supporting the Experience Desk (Front Desk and Concierge), Guest Services, Pre-Arrival (Wellness and Spa Reservations), and Retail teams. This role is instrumental in ensuring seamless, personalized, and elevated experiences for guests and members throughout every stage of the guest journey.</p> <p>Working in close partnership with the Director of Operations and departmental leaders on property, the Operations Manager ensures consistency of service standards, smooth day-to-day execution, and strong alignment across all guest-facing touchpoints. This position serves as both a hands-on operational leader and a strategic liaison, supporting leadership initiatives while maintaining direct engagement with guests and team members.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Consistently model honesty, professionalism, and ethical conduct, fostering a culture of accountability, trust, and service excellence.</li> <li>Oversee the reservations processes within pre-arrival and experience teams to ensure spa wellness bookings are accurate, seamless, and aligned with guest expectations.</li> <li>Encourage rooms, spa and wellness upsells and support in achieving monthly revenue goals</li> <li>Oversee guest experiences from pre-arrival, arrival and the entirety of their retreat visit ensuring excellent service</li> <li>Ensure follow up completion of guest requests and feedback</li> <li>Ensure accurate processing of reservations in all booking systems, charging, and reporting of guest and employee transactions in full compliance with Sensei financial policies and proce ... (truncated, view full listing at source)