Senior Professional Services Engineer - UK

<p><span style="font-size: 10pt;"><strong>🧠 About Cortex</strong></span><br><span style="font-size: 10pt;">Cortex helps engineering teams ship better software faster. We're an AI-powered Internal Developer Portal that enforces reliability standards across every team automatically, so organizations can move fast without breaking things. Our customers reduce incidents by 30%, cut MTTR by an average of 50%, and ensure that AI code doesn't compromise service quality. Companies like Canva, Grammarly, and Skyscanner rely on Cortex to drive measurable impact on their most critical engineering outcomes.</span></p> <p><span style="font-size: 10pt;"><strong>📍Location</strong></span><br><span style="font-size: 10pt;">We’re <a href="https://www.cortex.io/post/building-cortex-as-a-remote-first-company">fully remote</a> and typically welcome candidates from anywhere. However, for this specific position, we are ideally looking for candidates located in the <strong>UK </strong>due to the book of business of customers being located mainly throughout Europe.</span></p> <p><span style="font-size: 10pt;"><strong>🤝 The Team</strong></span><br><span style="font-size: 10pt;">Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round <a href="https://www.cortex.io/post/announcing-series-c">here</a>.</span></p> <p><span style="font-size: 10pt;"><strong>💼 The Role<br></strong></span><span style="font-size: 10pt;">As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach.</span></p> <p><span style="font-size: 10pt;">You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions.</span></p> <p><span style="font-size: 10pt;">You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs.</span></p> <h2><span style="font-size: 10pt;"><strong>🛠️ What You’ll Do<br></strong></span><span style="font-size: 10pt;"><strong>Customer Engagement Delivery</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Deliver Cortex Onboarding Implementation packages (multiple predefined tiers), including a series of <strong>pre-defined enablement workshops</strong>, as well as custom engagements</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own Professional Services engagements from kickoff through delivery and handover - Serve as the<strong> main technical point of contact</strong> during implementation to troubleshoot issues, investigate bugs, and raise product feedback through Zendesk and direct customer interactions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Lead technical discovery sessions</strong> to understand customer tooling, workflows, and engineering operating models</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Act as a <strong>trusted, consultative advisor</strong>, helping customers make informed design and implementation decisions</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Technical Implementation</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain (e.g. reporting, workflows, CI/CD, SCM, clou ... (truncated, view full listing at source)