Sales Operations Management Director

<p><strong>What you get to do in this role:</strong></p><p>This EMEA centric and Global role will lead, organize, and manage&#xa0;business&#xa0;operations for the&#xa0;global&#xa0;Sales&#xa0;function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and&#xa0;business teams.&#xa0;The&#xa0;global&#xa0;Sales&#xa0;function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.&#xa0;&#xa0;</p><ul><li>Lead and drive operational aspects of the Global Forecast Operational Cadence, including weekly forecast emails, analysis, operational dashboards, monitoring and measurement of communications activities</li><li>Drive consistency across the GEO Reporting teams, with a focus on scale, analysis and usability</li><li>Work directly with&#xa0;global&#xa0;sales&#xa0;leadership and sales operations leadership&#xa0;to drive special projects, forecast read outs, organizational development, and strategy.&#xa0;Track KPIs and work with leadership team to ensure successful outcomes</li><li>Work closely with&#xa0;the broader sales leadership team&#xa0;and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed</li><li>Ensure best practice implementation and operational excellence across entire function</li><li>Drive consistent communications of&#xa0;priorities, activities, and results to&#xa0;team and relevant&#xa0;company&#xa0;stakeholders. Support presentation and reporting needs for&#xa0;the Sales&#xa0;function</li><li>Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly&#xa0;accomplishments</li><li>Help support and lead purpose and culture of team and company</li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>10+&#xa0;years&#xa0;relevant&#xa0;work experience; prior experience&#xa0;in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes</li><li>Superb leadership and influencing skills; ability to work collaboratively and cross-functionally</li><li>Excellent people management skills and experience; ability to build strong, diverse, high performing teams</li><li>Ability to motivate others, drive collaboration, teaming &amp; resolve conflict between diverse stakeholder groups</li><li>Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial&#xa0;mindset</li><li>Sharp business judgment, ability to see "big picture" and to prioritize</li><li>Executive presence, strong verbal and written communication</li><li>Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic&#xa0;global&#xa0;environment</li><li>High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results</li></ul> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distanc ... (truncated, view full listing at source)