Senior Manager, Global Business Acceleration (GBA) Operations

<p>This is a pivotal transformation year for Global Business Acceleration (GBA). We are scaling AI-enabled engagement models, and evolving how pipeline is generated, progressed, and converted globally.<br> <br> The Senior Manager, GBA Operations sits at the intersection of growth strategy, systems transformation, and AI-enabled pipeline modernization. This leader will govern and influence the operational backbone of a global demand and pipeline engine — ensuring rigor, visibility, and scalability during a period of change.<br> <br> This role is designed for a strategic operator who can influence a complex global business while simultaneously shaping the next generation pipeline operating model.<br> <br> <strong>What you get to do in this role</strong></p><ul><li>Govern and advise business-level operational support across pipeline generation, pipeline progression, and conversion performance</li><li>Influence and oversee global demand generation reporting, pipeline attribution integrity, and follow-up governance across BDRs, Customer Acceleration Associates, and autonomous AI engagement motions</li><li>Guide business readiness for CRM migration, including process harmonization, reporting continuity, data integrity standards, and change management across global teams</li><li>Partner cross-functionally with Sales, Marketing, Finance, Decision Support, and Systems teams to align pipeline targets, sourcing logic, attribution models, and system architecture</li><li>Guide and influence forecasting inputs for GBA, including account coverage governance, scenario modeling, productivity tracking, and risk identification</li><li>Serve as a strategic advisor on customer journey design — ensuring engagement models, buying group motion, and follow-up sequencing align to how customers actually move from awareness to opportunity creation</li><li>Identify friction points across the customer journey (handoffs, response times, AI + human overlap, buying group coverage gaps) and drive scalable solutions</li><li>Own GBA budget planning, investment modeling, and ROI measurement across human-led and AI-led pipeline motions</li><li>Build and present executive-ready analysis and outcome-based performance narratives for weekly, monthly, and quarterly executive reviews</li><li>Embed AI-enabled insights and workflow automation into reporting, governance, and operational design</li><li>Act as a trusted advisor to GBA leadership on business health, operational risk, structural inefficiencies, and long-term growth levers</li></ul><p>&#xa0;</p> <p><strong>To be successful in this role you have:</strong></p><ul><li>10+ years in Sales Operations, Revenue Operations, Strategy, or GTM Operations within a high-growth SaaS environment</li><li>Experience guiding or playing a senior role in CRM implementation or migration initiatives (process redesign, reporting transformation, data governance, stakeholder alignment)</li><li>Deep expertise in pipeline generation, conversion metrics, and demand attribution at scale</li><li>Strong understanding of customer journey orchestration, buying group mechanics, and engagement velocity levers</li><li>Experience building executive-ready forecasts, financial models, and business cases — and influencing outcomes at senior levels</li><li>Demonstrated ability to operate at Director-level scope, influencing cross-functional leaders globally</li><li>Strong executive communication skills — able to translate complex data into clear, strategic insights</li><li>Proven experience working across Sales, Marketing, Finance, and Systems organizations</li><li>High analytical rigor and comfort navigating ambiguity during transformation</li><li>Experience leveraging AI-enabled tools to enhance operational efficiency and insight generation</li><li>A builder’s mindset — able to modernize systems while protecting day-to-day business performance</li></ul><p>&#xa0;</p><p>JV20</p><p>For positions in this location, we offer a base pay of $155,400 - $272, ... (truncated, view full listing at source)