Senior Sales Operations Analyst

<p>We’re looking for a Senior Sales Operations Analyst to join our EMEA Central team. In this role, you’ll combine strategic thinking with hands-on data analysis to help drive meaningful business outcomes for our Major Area Sales function. You’ll collaborate across teams in a dynamic, high‑growth global environment where diverse backgrounds, perspectives, and approaches are valued and celebrated.</p><p><strong>Strategic Data Analysis &amp; Forecasting</strong></p><ul><li>Lead forecast reviews with second-line managers: design and maintain forecasting models, analyse forecast accuracy, and develop data-driven insights on risks and opportunities</li><li>Transform complex sales data into clear, actionable recommendations for leadership</li></ul><p><strong>Pipeline Analytics &amp; Performance Measurement</strong></p><ul><li>Own pipeline health analysis: utilize dashboards and reporting frameworks to track KPIs, monitor pipeline hygiene, and surface trends</li><li>Consolidate and synthesize data at the Area level to provide the Area Vice President with comprehensive performance insights</li></ul><p><strong>Account Management &amp; Data Governance</strong></p><ul><li>Manage account assignment processes for the Area, ensuring accurate allocation of accounts to sales territories and representatives</li><li>Own the newly created account process: validate new account requests, ensure proper segmentation and assignment, and maintain audit trails</li><li>Support master data management initiatives, ensuring CRM data accuracy, completeness, and consistency across the Area</li><li>Maintain account hierarchies, industry classifications, and segmentation data to support accurate reporting and territory planning</li><li>Partner with global teams and central data governance to resolve account ownership disputes and align on data standards</li></ul><p><strong>Business Partnership &amp; Strategic Projects</strong></p><ul><li>Serve as a trusted analytical partner to the dedicated Region Vice President and leadership team, using data to drive strategy and business results</li><li>Lead special projects focused on organizational development and strategic initiatives</li><li>Support in Quarterly Business Reviews: prepare analytical presentations, and track action items to completion</li><li>Champion best practices and operational excellence, ensuring consistent communication of priorities and results across the function</li></ul> <p><strong>To be successful in this role you have:</strong></p><ul><li>5+ years of experience in operations, analytics, or a similar field, with a track record of delivering measurable impact</li><li>Strong analytical skills: comfortable working with large datasets, building models, and turning data into strategic insights</li><li>Experience with CRM systems and data management (e.g., account hierarchies, territory structures, and data quality principles)</li><li>Proficiency with data visualisation tools and the ability to communicate complex concepts clearly to diverse audiences</li><li>A collaborative mindset and ability to build strong relationships across functions and cultures</li><li>A problem-solving approach, strong attention to detail, and comfort navigating ambiguity in a fast-paced environment</li><li>Excellent communication skills with an ability to adapt your style to different stakeholders</li></ul> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a thi ... (truncated, view full listing at source)