Principal Technology Consultant - IRM & SecOps

<p><strong>What you get to do in this role:</strong></p><p>The Expert Services Principal Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Principal Technical Consultant is the functional and technical expert in customer engagements.</p><ul><li>Apply ServiceNow knowledge specific to IRM &amp; SecOps domain expertise in customer engagements to provide best-practice technical and functional guidance to the relevant workflows.</li><li>Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes.</li><li>Design and deliver ServiceNow Technology solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.</li><li>Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.</li><li>Provide oversight and unit testing of code developed by partner or customer employees.</li><li>Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.</li><li>Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.</li><li>Provide feedback to product development to improve the product based on experiences gained with customers.</li><li>Act as a technical lead on any engagement</li><li>Developing solutions specific to user requirements gathered in workshops.</li><li>Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.</li></ul><p>&#xa0;</p> <p><strong>To be successful in this role you have:</strong></p><ul><li>Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>10+ years experience as part of a professional services organization; or equivalent education/experience</li><li>Ability to travel up to 25%</li><li>Industry domain expertise in Finance, Healthcare, Government etc. aligned to regulations such as CPS 230, CPS 234, Essential 8, etc.</li><li>Creative with comfort running projects independently</li><li>Success driving complex issues through analysis and resolution</li><li>Proven team builder with the ability to mentor and develop talent</li><li>ServiceNow certifications in aligned workflow<ul><li>CSA (mandatory)</li><li>CIS – Risk and Compliance</li><li>CIS – Third Party Risk Management</li><li>BCM Micro-certification</li><li>CIS – Vulnerability Response</li><li>CIS – Security Incident Response</li></ul></li></ul><p>&#xa0;</p> <p><strong>Work Personas</strong></p><p>We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. <a href="https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf"><u>Learn more here</u></a>. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><strong>Equal Opportunity Employer</strong></p><p>ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status ... (truncated, view full listing at source)